Emergency Department Programs and Service Line Manager

Education:

Bachelor's degree in nursing

Experience:

• 5 years of nursing experience in an Emergency Department or acute care setting.
• Experience with geriatric populations, behavioral health services, substance use services, care coordination, or program operations preferred

Licensures and Certifications:

• RN licensure
• Geriatric certification
• CPR Certification

Skills:

• Strong knowledge of Emergency Department workflows and interdisciplinary care delivery
• Ability to coordinate and manage multiple service lines and program simultaneously (Geriatric, Behavioral Health & Peer Recovery/SBIRT)
• The ability to be accountable for high-risk populations in the ED, including behavioral health, geriatric, and substance abuse and foster an environment of high-level care.
• The ability to work with outside organizations that support the Behavioral Health, Geriatric, and Peer Recovery/SBIRT programs and service lines and foster collaborative relationships.
• Education Responsibilities: policy development and education related to care of the geriatric, behavioral health, and substance abuse patients. Leads evidence-based changes and project implementation related to these service lines.
• Quality and Safety Responsibilities: Analyze and problem solve safety events related to programs and service lines.
• Excellent communication and collaboration skills across disciplines
• Strong organizational, problem-solving, and process improvement skills
• Ability to analyze performance metrics and support quality improvement initiatives
• Working knowledge of trauma-informed, person-centered care principles
• Proficiency with data tracking, reporting, and documentation
• Effective planning and organizational skills in order to effectively manage multiple priorities simultaneously

Physical Requirements:

• Ability to sit, stand, and walk throughout the Emergency Department for extended periods.
• Ability to communicate effectively in person, by phone, and electronically.
• Occasional lifting of light materials (up to 25 pounds).

Working Conditions:

• Work is primarily performed in a fast-paced Emergency Department environment.
• Requires frequent interaction with clinical staff, leadership, and patients.
• May require schedule flexibility to support ED operations across multiple shifts

Principal Duties and Responsibilities:

• Serve as the primary operational coordinator for ED geriatric, behavioral health, and peer recovery/SBIRT programs.

• Integrate program workflows into daily ED operations to ensure consistency across all shifts.

• Coordinate interdisciplinary collaboration among ED leadership, nursing, providers, social work, case management, behavioral health teams, and peer recovery staff.

• Support geriatric-focused initiatives, including age-friendly care practices and geriatric accreditation standards

• Facilitate efficient behavioral health evaluations, consultations, and disposition planning to reduce ED length of stay.

• Monitor program performance metrics and support reporting, regulatory, accreditation, and grant compliance requirements

• Serve as a resource for staff education related to program workflows and best practices.

• Work with outside organizations that support the Behavioral Health, Geriatric, and Peer Recovery/SBIRT programs and service lines and foster collaborative relationships.

• Education Responsibilities: policy development and education related to care of the geriatric, behavioral health, and substance abuse patients. Leads evidence based changes and project implementation related to these service lines.

• Quality and Safety Responsibilities: Analyze and problem solve safety events related to programs and service lines.

All roles must demonstrate GBMC Values

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others' needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.