Associate Technical Account Manager

About the Role:

We're on the hunt for individuals who bring together
technical aptitude and a customer-centric approach to join our YES Energy
Client Services team in the role of Associate Technical Account Managers
(ATAMs). As an ATAM, you'll be at the forefront of leveraging our state-of-the-art Utility
Billing software, a powerful tool engineered to meticulously track energy
consumption, pinpoint leaks, alert relevant stakeholders, flag invoice
discrepancies, and recover excessive charges. In this role, your billing
oversight and customer service excellence will be the driving force behind
ensuring our clients receive top-notch service and reliable billing solutions.

*** This position requires flexibility for travel during the
second week of employment for training purposes. Training may be conducted
locally or at an alternate location based on business needs. Candidates should
be prepared and available to travel as required during this time.
***

What You'll Do:

• Provide technical support and software implementation
  guidance to a portfolio of assigned Yardi clients.
• Assist clients with product configuration, deployment,
  and best practice adoption to ensure successful implementation.
• Troubleshoot and resolve common software application issues
  while communicating product features effectively.
• Build strong client relationships and continually develop
  deep expertise in Yardi products and solutions.

Who You Are:

• Bachelor's Degree in Business, Finance, Math, or
  Computer/Engineering Sciences; or an equivalent combination of education and
  experience
• Ability to learn new concepts and Yardi programs
• Strong written and oral communication skills
• Good interpersonal skills
• Client-centered commitment and focus
• Critical thinking and problem-solving skills
• Ability to meet critical deadlines and prioritize multiple
  tasks in a fast-paced environment
• Collegial, team-oriented disposition with the desire and
  ability to establish cooperative working relationships with all
  levels of employees and clients
• Proficiency with Microsoft 365 desktop applications

Ideal to have:

• Experience professionally serving customers in a technical
  support, sales, or retail service role
• Understanding of the property management or relevant Yardi
  supported industry and industry best practices
• Working knowledge of accounting practices
• Basic competence in one or more of the following areas:
  Microsoft operating and network system operation, relational
  databases, and SQL/Oracle language

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking
innovation. We've created a team of over 10,000
employees in over 40 locations around the globe dedicated to making great
real estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company - we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

#YardiCareers #TeamYardi #hiring

$31.25/hr - $32.81/hr

All submissions for open positions should be received
through Yardi's applicant portal, accessed from Yardi's corporate website.

EOE/Race/Gender/Disability/Vets

*as

#LI-Hybrid