Lead Benefits Coordinator (Business Services Coordinator)

ONSITE Monday - Friday; 8 AM - 5 PM

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research.

Patient care: We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.

Education: We prepare tomorrow`s healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team-oriented interprofessional education to ensure a highly skilled workforce.

Research: We develop and support a rich array of outstanding health sciences research programs, centers and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research. We foster programs in the areas of basic, translational, mechanistic and population research.

The primary purpose of this Lead Benefits Coordinator position is to plan, organize, conduct and manage patient eligibility determination and benefits services to meet the fiscal requirements of the federally funded Ryan White grants. This includes but is not limited to planning periodic fiscal needs assessments for all HIV patients in care at the UNC ID clinic. The goal of the assessment is to determine the level and type of patient financial need and coordinate among multiple benefit programs the patient may be eligible for. These programs include but are not limited to: UNC Financial Assistance, UNC Physician and Hospital billing departments, NC HIV Medication Assistance programs, Pharmaceutical company assistance programs, copay assistance programs, pharmacy benefit programs, grant funds. Where applicable, referrals for Medicaid, Medicare, Marketplace insurance programs and linkage to other benefit navigators may be required. The duties include maximizing third-party payers, and compliance and monitoring of the grant requirements such as sliding fee scales and caps on charges. These duties will involve project and team planning, developing methodology for tracking and reporting program data, database entry and management, electronic health record management, development of written policies and procedures, systematic compliance monitoring and auditing, preparation of patient and staff educational materials, communication with multi-disciplinary clinical staff, program staff, administration, accounting and direct patient contact. Position requires both collaborative and independent work, training and daily supervision of staff, students and others as assigned.

Bachelor's degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Ability to manage databases and utilize data management software, including coordinating data related project tasks.
Ability to support project coordination activities, including organizing workflows, timelines, and multi stakeholder communication.
Ability to provide direct patient assistance, including navigating insurance, healthcare finances, pharmaceutical benefits, and eligibility processes.
Ability to work within EPIC or other EHR/ EMR systems to document and manage patient information accurately.
Ability to apply knowledge of medical terminology and understanding of HIV care in support of program needs.

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.