Facilities Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Facilities Manager is responsible for managing an executive office location and overseeing all line of business and third-party relationships within the assigned building. This role requires systems administration of a computerized maintenance management system (CMMS), facility service request (FSR) system Corrigo, comprehensive reporting, facilities support, and direct client engagement. The Facilities Manager will ensure operational excellence, compliance with all regulations, and exceptional service delivery across assigned facilities.

Facility Operations Management

• Manage the performance and outcomes of all requested facility services in accordance with established standards, processes, and procedures
• Maintain interface with third-party owners, ensuring total contract compliance, accurate and timely reporting, and resolution of critical tenant relations issues
• Ensure compliance with portfolio-wide initiatives and all local, state, and federal laws and regulations pertaining to facility operations
• Manage and oversee site operations in accordance with all agreed policies, procedures, and contract scope
• Coordinate internally with cross-functional teams including security and capital projects

Systems Administration & Technology

• Oversee JLL Corrigo work order process, systems, and associated data continuity for central and facility management/reporting
• Manage CMMS system administration to maximize Corrigo capability and ensure database integrity and standardization
• Comply with all client CMMS standards and specifications
• Work with central team managers to optimize and enhance systems, including configuration of notification messages, print formats, and communication mechanisms
• Develop and deploy inspection, assessment, and audit forms supporting building facility and engineering teams
• Track all asset information, including spare parts and documentation
• Ensure compliance with JLL processes (Corrigo, JCAP, SOPs)

Budget & Financial Management

• Prepare, submit, and manage facility budgets aligned with client goals and objectives
• Track budget variances and ensure smooth recovery processes
• Support implementation of innovative programs and processes that reduce operating costs and increase productivity

Maintenance & Vendor Management

• Plan, schedule, coordinate, and assign all frequency and work type maintenance activities using industry and client best practices
• Assist with vendor management for maintenance services including janitorial, mechanical, electrical, plumbing, carpentry, critical systems, and HVAC
• Support the sourcing SME and area/site managers through the vendor contract procurement process
• Supervise vendor performance during normal and off-hours, including weekends when necessary
• Maintain liaison with facilities technicians and management regarding work execution, schedule alterations, and manpower status
• Collect data and collaborate with operations team to optimize maintenance programs

Project & Event Support

• Implement short and long-term projects for the client
• Oversee activities to support site operations including moves/reconfigurations, events, safety programs, reception, and mail services

Client Relationship Management

• Proactively develop and manage client relationships, ensuring expected service levels are achieved
• Comply with all requirements of client contracts and meet or exceed key performance indicators
• Deliver exceptional quality of service to clients, as reflected by client feedback
• Provide comprehensive facilities support and direct client engagement

Team Leadership & Development

• Support excellent onboarding, training, and team building initiatives
• Actively foster an environment of teamwork, cooperation, performance excellence, and personal success
• Participate in individual performance management programs and personal development planning
• Align with facilities leadership team and act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics, and Excellence
• Matrix manage both technical and administrative staff
• Oversee multiple facilities with different functions

Education & Experience

• Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis
• Minimum of 8 years industry experience in corporate environment, third-party service provider, or consulting capacity

Technical Skills

• Proficiency in CMMS systems with supervisory responsibilities
• Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint)
• Proficiency in MS SharePoint
• Knowledge of Corrigo FSR system administration and reporting
• Understanding of building systems and facility operations

Core Competencies

• Strong organizational and management capabilities
• Excellent interpersonal and supervisory skills
• Strong verbal and written communication skills
• Exceptional presentation skills
• Ability to matrix manage both technical and administrative staff
• Ability to oversee multiple facilities with different functions
• Proven ability to manage vendor performance during standard and off-hours, including weekends when necessary

• MBA or advanced degree in related field
• Experience in matrix management organizations
• Knowledge of real estate, telecommunications, furniture systems, accounting, and advanced building systems
• Experience with portfolio-wide facility management initiatives
• Demonstrated track record of cost reduction and productivity improvement programs
• Experience with JLL-specific processes and systems (JCAP, SOPs)
• Background in executive office or corporate headquarters environments
• Certification in Facilities Management (CFM) or similar professional credentials

This position may require flexibility in work hours, including availability during off-hours and weekends when necessary to oversee vendor performance and address critical facility issues.

JLL is an equal opportunity employer committed to diversity and inclusion in the workplace. We value the unique talents and perspectives of all individuals and welcome applications from qualified candidates.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.