Support Assistant I, Peer Counselor (PRN)- Eastside Family Health Center

We're with you for life's journey. At Denver Health, purpose isn't just something we believe in-it's something we live every day, for life's journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department

Position Summary

Are you passionate about supporting families and improving the health of mothers and babies? Join our team as a Breastfeeding Peer Counselor. In this entry-level role, you will provide basic breastfeeding support, encouragement, and nutrition education to pregnant and breastfeeding mothers enrolled in the WIC program. Support is primarily delivered through a texting platform, phone calls, and occasional clinic interactions.

This is a peer-to-peer support role and does not provide medical advice. Complex concerns are referred to lactation consultants, healthcare providers, or other qualified staff. Advanced lactation credentials (CLC or IBCLC) are not required.

Work Schedule

• Monday-Thursday, with rotating weekend (Friday, Saturday, and Sunday) coverage
• Approximately 10-12 hours per week
• Work occurs in intervals (about every 6 hours) between 9:00 AM - 9:00 PM
• Intermittent position

Training Schedule

• 4-week training period
• Approximately 12-14 hours per week
• Combination of in-person and remote training
• Completion of required State WIC breastfeeding, nutrition, and participant-centered education modules

Key Responsibilities

• Provide one-on-one basic breastfeeding education, encouragement, and support to WIC participants (30%)
• Counsel clients using phone, text messaging, and other approved communication methods (20%)
• Educate clients on breastfeeding benefits, overcoming common barriers, and infant feeding basics (15%)
• Maintain a caseload and conduct routine follow-ups per WIC policies and procedures (10%)
• Assess client needs and refer to appropriate resources, including lactation consultants, healthcare providers, and community agencies, following established protocols (8%)
• Respond to questions related to WIC services, basic nutrition, and common breastfeeding concerns (7%)
• Maintain accurate, timely, and confidential client records (5%)
• Notify supervisor of changes in client status or any concerns (2%)
• Participate in required trainings, staff meetings, and continuing education (2%)
• Promote public health and provide culturally responsive, client-centered service (1%)

Supervision

• Works under general supervision following established WIC policies and procedures
• No direct supervisory responsibilities

Qualifications

Education & Experience

• High School Diploma or GED required
• Must have breastfed at least one baby for a minimum of six months (not required to be currently breastfeeding)

Knowledge, Skills & Abilities

• Bilingual (English/Spanish) preferred
• Strong communication and interpersonal skills
• Ability to manage a caseload and complete documentation within required timeframes
• Ability to maintain confidentiality and handle sensitive information
• Ability to work independently and as part of a team
• Strong organizational, problem-solving, and time management skills
• Ability to adapt to changing priorities and respond appropriately under pressure
• Basic computer proficiency, including Microsoft Office and texting platforms

Work Conditions

• Primarily remote work
• Subject to grant funding

Shift

Work Type

Salary

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with exceptional retirement contributions, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you're joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Social security replacement retirement plan with employer contribution of 3%

• On-site employee fitness center and wellness classes

• Community resource navigation support

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Education & development opportunities including career pathways and coaching

About Denver Health

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado's primary, and essential, safety-net health care system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.