Customer Service Representative

The Miscellaneous Liquids Customer Service Representative is responsible for preparing all necessary miscellaneous liquids inbound and outbound paperwork and maintain customer service relations.

Responsibilities

• Review Inventory gauges the night before
• Prepare all necessary paperwork for customers' orders (bill of ladings, SDS, COA)
• Arrange carriers when applicable.
• Monitor customer tank inventory for railcar fits.
• Preparation of railcar drills.
• Calculate tank car gauges if needed.
• Monitor pickups to assure customer delivery times.
• Arrange customer authorization for overtime if applicable.
• Enter inbound and outbound activity into computer.
• Break apart all completed paperwork for distribution and filing.
• Arrange for shipment samples when applicable.
• Direct communication with Customer
• Perform any other duties assigned by supervisor.

Education and Experience

• High School Diploma or equivalent
• Valid Driver's License
• TWIC (Transportation Workers Identification Credentials) for access to IMTT's terminal locations.

Skills and Abilities

• Clear and concise written and verbal communication skills in the English language.
• Ability to understand written and verbal communication in the English language.
• Ability to make decisions in a variable environment.
• Ability to communicate with all other terminal departments.
• Knowledge of basic mathematics (addition, subtraction, multiplication, division, and fractions).

Hours of Work

• Typical hours of operation are Monday through Friday 8:00 am to 5:00 pm.
• This is a non-exempt, hourly position. Employees are scheduled to work assigned shifts within a 24/7 operation, including nights, weekends, and holidays. All hours worked must be accurately recorded, and overtime is paid in accordance with FLSA and company policy.
• Occasional travel may be necessary, sometimes with little or no advance notice

Physical and Environmental Demand

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• This would require the ability to lift up to 25 pounds, bend, stand, or stoop, as necessary.
• Ability to perform climbing, bending, stooping, kneeling and moderate lifting.

This job description is intended to describe the general nature and level of the work being performed. This is not an exhaustive list of all duties and responsibilities. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice.

IMTT is an equal opportunity employer Minority/Female/Disabled/Veteran and a drug free workplace. We exercise high ethical standards and are committed to complying with all laws in the jurisdiction where we conduct business. Our internal policies and procedures support this commitment.

If you like working with happy, enthusiastic over-achievers, you'll enjoy your career with us!