Customer Service (Call) Center Specialist - Full-Time

Location

Job Description:

Job Location: Fargo Corporate Office

Job Location Type: On-site for 12 week training period, with potential to go desk-share (within the ND/MN footprint) after training is completed. Internal may be considered for fully remote.

Pay: Starting at $18, dependent on experience.

Hours:

• M-F, variable shifts: 10:30a-8:30p.

• Every 3rd Saturday: 9a-5:30p.

• Full-Time

Gate City Bank is looking for Customer Service Specialists to work for our Customer Service Center. This position answers a high volume of incoming calls and provides customer service over the phone regarding information on accounts, rates, products and services. This position also provides support for online banking, debit card, and general account questions.

Essential Functions:

• Listen to the customer and respond to customer inquiries when they call into the Customer Service Center.

• Sell and cross-sell products and services to customers that may benefit them per Gate City Bank guidelines and expectations.

• Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.

• Assist other departments and offices with transactions as needed, provide support for the department and ownership in fulfilling customer requests.

• Perform basic stop payments, disputes, pre-authorizations, and online password resets.

• Must meet Customer Service Center Quality Performance standards.

Experience Needed:

High school diploma or equivalent; prior customer service experience in a call center and/or sales experience preferred. Candidate must demonstrate excellent communication skills and ability to work in a fast paced environment.

Why Gate City Bank?:

• Pay increases with career progression

• Excellent benefits

• Quarterly incentives

• $5 shift differential for any hours worked on Saturdays and any hours worked 6-10 pm Monday - Friday

EOE/including Disability/Vets

Member FDIC