Supply Chain Coordinator, DASH/Appointment Setting

HNI Corporationis a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. Wepride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion and belonging.

Your Impact Starts the Day You Do!

• Coordinate and manage customer deliveries through phone and email communication.
• Schedule and confirm delivery appointments with customers and transportation partners.
• Respond to delivery exceptions, shipment delays, address changes, and other transportation-related issues.
• Investigate and resolve order and delivery challenges by collaborating with internal distribution, warehouse, transportation, and customer service teams.
• Support daily operations through the Delivery Assistance Hotline (DASH), assisting customers and carriers with shipment inquiries and delivery concerns.
• Monitor shipments and proactively address issues that could impact successful delivery.
• Coordinate with truckload and LTL carriers to ensure timely and accurate deliveries.
• Support Distribution Center Control Tower activities, including trailer management and shipment visibility.
• Review orders nearing shipment to identify potential issues and ensure accurate delivery information before warehouse processing begins.
• Escalate complex delivery challenges and work cross-functionally to drive resolution.
• Maintain accurate records and documentation within company systems.
• Participate in continuous improvement efforts to enhance customer experience and transportation processes.
• Crosstrain across multiple transportation and customer support functions to provide team flexibility and operational coverage.

• High School Diploma required.
• Associate or bachelor's degree in business, Supply Chain, Logistics, Operations, or related field preferred.
• Previous experience in customer service, transportation, logistics, operations, scheduling, dispatching, or supply chain support preferred.
• Experience working in a fast-paced environment managing multiple priorities.
• Proficiency with Microsoft Office applications and business systems.

• Building positive relationships with customers and internal partners.
• Communicating professionally through phone, email, and virtual interactions.
• Problem-solving and working through issues that may not have an obvious solution.
• Managing multiple priorities while maintaining attention to detail.
• Collaborating within a team-oriented environment.
• Remaining organized and calm when handling escalations and changing priorities.
• Taking initiative and following issues through to resolution.
• Learning new processes and adapting to changing business needs.

HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments. The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands. The residential building products segment is the nation's leading manufacturer and marketer of hearth products.
We offer benefits starting from Day 1. To learn more, visit www.HNIbenefits.com.
Our company endeavors to make www.hnicareers.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 563-272-7400 or via email at [emailprotected] Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.