CRM Developer and Data Analyst - #002451

Western Carolina University continues to rank high on Forbes 'Best Employers' lists each year. Including:
* 2025 - Ranked 1st in the top 100 employers in North Carolina in Forbes 'America's Best Employers by State' list.
* 2024 - Ranking in the top 8.5% on Forbes 'America's Best Midsize Employers' list, WCU was ranked 34 out of the top 400 employers across all industries.
* 2023 - Ranked in the top 20% on Forbes 'America's Best Midsize Employers' list, WCU was ranked 97 out of the top 500 employers across all industries.
* 2022 - Ranked 14th in the top 100 employers in North Carolina in Forbes 'America's Best Employers by State' list.
Western Carolina University is the UNC system's westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.
Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans - eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service.
WCU offers an abundance of training and development programs, certifications, workshops and conferences - many of which are offered free of charge.

The primary location of this position is on-site in Cullowhee, NC. This position is designated as being exempt from the State of North Carolina Human Resources Act ( EHRA).

The CRM Developer and Data Analyst serves as the principal technical developer and data systems authority for the Graduate School. The position designs, builds, and maintains the Graduate School's enterprise customer relationship management ( CRM) system, which operates as a stand-alone instance with no direct programming support from the vendor. The individual writes data queries, constructs workflows, and develops integrations using the CRM's relational database language and vendor interface tools. The position is accountable for the quality and integrity of all data entering and exiting the Graduate School CRM and exercises independent technical judgment in designing solutions for recruitment, admissions, communications, scheduling, and graduate assistant hiring processes.

The CRM Developer and Data Analyst serves as the Graduate School's technical liaison to the Information Technology Division, providing authoritative technical specification and direction for integrations between the CRM and the Banner Student Information System. The position leads client-side testing of new and revised integrations and engages in data cleanup and data integrity initiatives across enterprise platforms. The individual also represents the Graduate School on university-wide technology committees, including the Banner Users Group and Data Standards Committee, and provides technical training and consultation to Graduate School staff, graduate program faculty, and other unit stakeholders.

Required Knowledge, Skills, and Abilities:
The position requires demonstrated proficiency in writing routines and queries in relational database languages and data retrieval languages, including competency in markup languages. Requires thorough knowledge of enterprise CRM systems and the concepts, techniques, and tools associated with relational databases, information storage, data retrieval, data analysis, and electronic data transfer. Must be capable of independently designing and building CRM workflows, application structures, and data field architecture within a stand-alone CRM environment. Requires the ability to analyze complex data systems, identify integration requirements, and provide technical specifications and instructions to IT staff. Must demonstrate strong oral and written communication skills and the ability to work effectively across functional and technical environments with diverse stakeholders.

To be considered, you must apply online. Hard copy materials will not be accepted for review.

Interested applicants include a cover letter, resume, and a listing of at least three (3) professional references (included complete contact information) in order to be considered.

For questions or additional information, please contact Joy Bowers-Campbell at jbowers@email.wcu.edu

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.

Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; ethnicity; religion; sex; pregnancy; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.

The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.