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CUSTOMER SERVICE REPRESENTATIVE - WASTE PRO - WEST PALM BEACH, FL Are you a people person who thrives in a fast-paced environment? Do you love solving problems, helping customers, and being part of a winning team? Join Waste Pro and build a career with a company that values teamwork, growth, and exceptional service. What You'll Do:
As a Customer Service Representative, you'll be the voice of Waste Pro, helping residential and commercial customers with service needs, account support, billing questions, and solutions that make a difference. You'll handle inbound calls, retain customers through outstanding service, and work closely with Operations, Sales, and Billing to create a seamless customer experience. Key Responsibilities:
* Answer high-volume inbound calls with professionalism and positivity
* Assist customers with service requests, account updates, and issue resolution
* Provide quotes and set up new customer accounts
* Retain customers by offering solutions and alternatives to cancellations
* Identify opportunities to recommend additional products and services
* Communicate effectively with internal teams to resolve concerns quickly
* Maintain accurate customer records using company systems
* Meet performance goals for response time, productivity, and service quality What We're Looking For:
* Strong communication and customer service skills
* Ability to multitask in a fast-paced call center environment
* Positive attitude and problem-solving mindset
* Comfortable handling approximately 100 inbound calls daily
* Team player with a desire to grow and learn across departments
* Basic computer and data entry skills Why Join Waste Pro? * Competitive pay with opportunities for career growth and advancement
* Comprehensive medical, dental, and vision insurance
* Paid time off and sick time
* 401(k) retirement plan with company match
* Supportive team-oriented work environment
* Stable, growing company with long-term career potential
* Employee assistance programs and wellness resources Work Environment:
Professional office setting in beautiful West Palm Beach, FL. If you're ready to bring energy, professionalism, and customer-first service to a growing company, apply today and become part of the Waste Pro team! QUALIFICATIONS:
* Ability to manage a high volume of inbound calls with professionalism, efficiency, and strong customer service skills
* Excellent verbal, written, and analytical communication abilities
* Proficient in Microsoft Office with strong computer and typing skills
* Strong multitasking and organizational abilities in a fast-paced environment
* Ability to remain calm under pressure while treating customers and team members with professionalism and respect
* Skilled in identifying issues, problem-solving, and providing timely resolutions
* Ability to prioritize tasks and effectively manage daily work activities
* Capable of working independently and collaboratively to exceed call center performance standards
* Strong team-oriented mindset with the ability to balance individual responsibilities while contributing to a positive work environment
* Adaptable and flexible in handling changing priorities, challenging customer interactions, and service-related situations with professionalism and urgency SPECIAL CONSIDERATIONS / PHYSICAL REQUIREMENTS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. * Frequent use of fine motor skills and finger dexterity, including keyboarding and computer operation, throughout most of the workday
* Position primarily involves sedentary to light office work
* Occasional lifting, carrying, pushing, or pulling of light materials weighing up to 25 pounds may be required
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Waste Pro, USA
vision insurance, paid time off, sick time, 401(k), retirement plan
May 25, 2026