Sr. Sales Operations Representative

Forming Our Future together

FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle - from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor's products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Rooted in our core values - Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People - we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

Shift:

Job Description:

The Senior Sales Operations Analyst serves as a process and content expert. This customer-facing role partners with Sales Account Managers to provide prospect and customer information, supports revenue generation for new and existing clients through multiple channels, and ensures efficient order management and on-time delivery to achieve high customer satisfaction.

Key Responsibilities:

Account & Customer Management

• Act as the primary sales operational point of contact for assigned key customers.

• Partner closely with Sales Account Managers to manage day-to-day account activity.

• Build strong relationships with customer test engineering, procurement, and operations teams.

• Provide proactive communication on order status, lead times, and supply commitments.

Forecast Management & Demand Alignment

• Working jointly with the Sales Account Manager to manage customer demand forecasts to drive forecast accuracy and consistency through regular customer engagement.

• Align customer forecasts with internal capacity planning, wafer starts, and test demand.

• Partner with Planning to translate forecasts into executable build plans.

• Maintain and update CRM systems to ensure data accuracy and support sales activities.

Order Management & Execution

• Own end-to-end order management for probe cards from PO through shipment.

• Support or execute order entry, ensuring accuracy of: Part numbers / configurations, delivery dates, customer-specific requirements, manage backlog Part numbers / configurations, and ensure alignment between customer requirements and internal build schedules.

On-Time Delivery & Supply Chain Coordination

• Drive on-time delivery performance for all assigned accounts.

• Partner with Planning and Supply Chain to manage capacity constraints, long lead-time materials, build and qualification timelines, Capacity constraints, long lead-time materials, Build and qualification timelines, Monitor and communicate risks to delivery commitments, and Lead cross-functional escalation to resolve supply or production issues.

New Product Introduction (NPI) / Design Support

• Support new probe card design activity from engineering release through production ramp.

• Coordinate across Sales, Engineering, and Operations on Customer qualifications, First silicon / first article timelines, Design iterations and revisions.

• Track NPI milestones and ensure readiness for volume production.

• Align customer expectations with internal development and manufacturing timelines.

Cross-Functional Collaboration

• Serve as the central coordination point across departments.

• Participate in regular account reviews, supply/demand calls, and production meetings.

• Drive alignment to meet customer commitments and business objectives.

• Monitor key performance indicators (KPIs) and identify trends or areas for improvement.

• Identify process inefficiencies and drive continuous improvement initiatives.

Preferred Qualifications:

• Bachelor's degree in Business, Supply Chain, Engineering, or related field.

• 5-8+ years of experience in Sales Operations, Customer Operations, or Supply Chain in semiconductor or high-tech manufacturing.

• Experience supporting key accounts in semiconductor, wafer test, or related industries strongly preferred.

Success Measures:

• Forecast accuracy and demand alignment with wafer starts.

• On-time delivery and backlog health.

• Successful NPI execution and ramp to production.

• Customer satisfaction and responsiveness.

• Effective cross-functional coordination.

Key Attributes:

• Customer-first mindset with strong business acumen.

• Ability to operate in a fast-paced, high-complexity semiconductor environment.

• Strong ownership and accountability for outcomes.

• Collaborative, with ability to influence across functions.

Skills:

Education & Experience:

Pay Range:

Pay Range Explained:

Equal Employment Opportunity Statement

FormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation.

For roles that are designated as remote-eligible, employees cannot be located in:AL, AK, AR, DE, GA, HI, IL, IA, KY, LA, ME, MD, MS, MO, NE, NV, NJ, NM, ND, OK, PA, RI, SC, SD, TN, WV, WI, WY. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. A role is remote-eligible only when it is listed as "Remote" in the job location.