Helix - VP - Presales

At BMC Helix, we don't do ordinary. We're the AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game-not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose-through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

Vice President, Presales - BMC Helix Role Summary

Lead the global Presales organization for BMC Helix, BMC's AI-powered service and operations management platform. Own technical sales strategy, solution architecture, and customer demonstrations that drive revenue across Service Management, AIOps, and observability deals. Partner with Sales, Product, and Customer Success to convert pipeline into closed business and accelerate enterprise adoption of the Helix portfolio.

Key Responsibilities:

Area	Responsibility
Leadership	Build, scale, and lead a global team of Solution Engineers, Solution Architects, and Presales Consultants supporting BMC Helix
Revenue Impact	Own presales contribution to ACV targets; drive technical win rates, POC conversion, and deal velocity
Solution Strategy	Define presales playbooks, demo standards, and reference architectures for Helix Service Management, Helix AIOps, and Helix Discovery
Customer Engagement	Lead executive technical conversations with CIOs, CTOs, and VPs of Infrastructure at Global 2000 accounts
Cross-Functional Alignment	Partner with Product Management on roadmap feedback, with Sales on territory planning, and with Services on transition to delivery
Enablement	Establish certification, demo environments, and continuous training programs for the Solution Engineering organization
Competitive Positioning	Develop differentiation strategy against ServiceNow, Atlassian, Splunk, Dynatrace, and Datadog
Operations	Manage presales KPIs, forecasting accuracy, RFP response quality, and resource allocation

Required Qualifications:

* 15+ years in enterprise software, with 7+ years leading presales or solutions engineering at scale

* Direct experience with Service Management, AIOps, or observability platforms (BMC, ServiceNow, Splunk, Dynatrace, IBM, or comparable)

* Working knowledge of agentic AI concepts and their application in enterprise IT, including AI agents, automation workflows, and LLM-powered capabilities

* Proven track record supporting deals of USD 1M+ ACV in regulated industries (financial services, telco, healthcare, public sector)

* Demonstrated ability to scale global teams across North America, EMEA, and APAC

* Strong technical depth in cloud platforms (AWS, Azure, GCP), Kubernetes, and modern observability stacks

* Executive presence with C-suite stakeholders; experience presenting to boards or analyst firms (Gartner, Forrester)

* Bachelor's degree in Computer Science, Engineering, or related field; advanced degree preferred

Preferred Qualifications:

* Prior experience at BMC, ServiceNow, or a direct Helix competitor

* Familiarity with generative AI frameworks and responsible AI governance for enterprise deployments

* Experience with subscription and SaaS transformation models

* Background in management consulting or enterprise architecture