Director of Project Management - Strategic Delivery

The Director of Project Management - Strategic Delivery is responsible for leading the PMO's strategic delivery model for high-value, high-risk, and high-complexity customer engagements. This role oversees the operational effectiveness of Tier 1 and Tier 2 delivery, with accountability for customer outcomes, governance and control, PM quality, complex escalation handling, and strong partnership with Project Owners and leadership.

This leader will establish and maintain a disciplined delivery environment that enables successful execution of strategic programs and complex implementations while improving visibility, strengthening governance, and ensuring the appropriate level of oversight is applied based on project scale, complexity, and risk. The role also plays a key part in developing PM capability for strategic work and strengthening cross-functional alignment across customer, commercial, and delivery stakeholders.

The ideal candidate brings strong project and program leadership experience, executive presence, and sound operational judgment, with the ability to lead through ambiguity, manage complex escalations, and improve consistency and predictability across strategic delivery.

About the Role

Strategic Delivery Leadership

• Lead the PMO's strategic delivery motion for high-value, high-risk, and high-complexity work.

• Oversee the delivery model for Tier 1 and Tier 2 engagements, ensuring strong execution, clear accountability, and consistent customer outcomes.

• Establish a strong operating rhythm that promotes governance discipline, delivery quality, and leadership visibility.

• Lead, coach, and develop team members supporting strategic delivery.

Customer Outcomes and Delivery Quality

• Own delivery quality and execution discipline across strategic customer engagements.

• Ensure complex projects are structured appropriately with the right level of planning, control, and stakeholder engagement.

• Strengthen partnership between PMs and Project Owners to improve decision-making, customer alignment, and delivery outcomes.

• Improve predictability in delivery performance through stronger milestone management, issue resolution, and escalation discipline.

• Support recovery and stabilization of at-risk strategic projects as needed.

Governance and Executive Visibility

• Ensure governance expectations are consistently applied for Tier 1 and Tier 2 work, including project plans, RAID management, change request discipline, escalation matrices, tollgates, steering cadence, and status reporting.

• Provide leadership with clear updates on strategic project health, risks, dependencies, escalations, and operational priorities.

• Lead structured escalation management for major delivery issues, coordinating across Project Owners, Professional Services leadership, and cross-functional stakeholders.

• Ensure strategic projects receive the appropriate level of leadership attention, intervention, and support.

Project Owner and Leadership Partnership

• Build strong working relationships with Project Owners, GMs, customer-facing leaders, and senior Professional Services stakeholders.

• Reinforce Project Owner expectations for Tier 1 and Tier 2 projects, including contract review, steering participation, tollgate engagement, and escalation management.

• Partner with leadership to ensure the delivery model supports customer success, account priorities, and broader business outcomes.

• Support alignment between delivery governance and commercial expectations.

Portfolio and Risk Management

• Oversee the health of the strategic project portfolio, with attention to risk concentration, delivery performance, and escalation trends.

• Identify patterns across strategic engagements that require intervention, capability development, or model refinement.

• Use reporting, trend analysis, and operational insight to improve execution quality and support decision-making.

• Drive stronger identification and management of delivery risks, dependencies, and scope change.

PM Capability and Leadership Development

• Strengthen PM capability for leading complex customer engagements.

• Coach PMs in governance, customer leadership, escalation handling, and delivery execution.

• Help define what good looks like for Tier 1 and Tier 2 project leadership.

• Support development of PM talent aligned to the strategic delivery model.

Cross-PMO Alignment

• Partner with the Director of Project Management - Scaled Delivery and the Principal Consultant, PMO Delivery Excellence to ensure alignment across tiering logic, governance expectations, and reporting standards.

• Help define where work belongs within the PMO model and how delivery expectations should differ across tiers.

• Support adoption of fit-for-purpose governance across the broader PMO.

Success in this role will be demonstrated through:

• Improved delivery quality and predictability across Tier 1 and Tier 2 projects

• Stronger governance discipline and leadership visibility on strategic engagements

• Better PM capability in leading complex customer work

• Reduced escalation severity through earlier risk identification and intervention

• Improved alignment between Project Owners, PMs, and leadership

• Better fit between governance rigor and project complexity

• Stronger customer outcomes across high-value and high-risk implementations

About You

• Bachelor's degree in business, Project Management, Operations, Engineering, or a related field; advanced degree preferred.

• 10+ years of experience in project management, PMO leadership, program management, or complex customer delivery.

• 4+ years of leadership experience managing teams in a customer-facing delivery environment.

• Demonstrated success leading large, complex, high-risk, or high-value delivery portfolios.

• Strong experience with executive governance, escalation management, and structured delivery controls.

• Proven ability to manage complex customer environments, multiple stakeholders, and cross-functional dependencies.

• Strong understanding of project and program governance, scope control, change management, and delivery risk management.

• Demonstrated ability to improve PM quality, project predictability, and customer outcomes.

• Excellent leadership, communication, stakeholder management, and change management skills.

• PMP, PRINCE2, Lean, Six Sigma, or similar certification is a plus.

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What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

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