Enterprise Carrier Success Manager

About DAT

DAT Freight & Analytics is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of freight and logistics innovation for nearly five decades. Founded in 1978, DAT operates the largest freight marketplace in North America - processing 250 million+ load posts annually and maintaining one of the largest repositories of freight market transaction data in the world. On a defined path to $1 billion in revenue, DAT deploys a suite of software solutions, machine learning models, and intelligent automation tools that help brokers, carriers, and shippers price freight accurately, source capacity, reduce risk, and operate more efficiently. With nearly 700 teammates across offices in Denver, CO; Portland, OR; Seattle, WA; Springfield, MO; Toronto, ON; and Bangalore, India, DAT combines the credibility of a multi-decade market leader with the drive of a company that is not done disrupting the industry it helped build. For more information, visit www.DAT.com

Application Deadline: 6/15/2026

The Opportunity

DAT is looking for an Enterprise Customer Success Manager to join our Carrier Successteam. The Enterprise Customer Success Manager plays a vital role in managing customer engagement, product usage, and overall value realization for DAT's key and large carrier customers. The ideal candidate thrives in a fast-paced environment, is highly organized, and can balance multiple accounts and initiatives simultaneously. This role is highly collaborative and works in tandem with the sales team, requiring clear communication and a proactive approach to sharing information and coordinating efforts.

What You'll Do

• Account Planning: Use internal tools and data to develop customer engagement plans, identify gaps in usage, and take action to drive adoption.
• Customer Training & Enablement: Understand DAT's product suite and services to effectively communicate value, provide training, and support day-to-day customer needs.
• Cross-Functional Collaboration: Work closely with internal stakeholders and bring in appropriate DAT resources to support customer success.
• Issue Resolution: Proactively resolve client issues or concerns, acting as a customer advocate within the organization. Solving for compliance and receivables for current enterprise customers.
• Proactively identifies upsell and cross-sell opportunities across the account base while also identifying at-risk accounts before they reach cancellation.
• Engagement Cadence: Maintain regular communication with customers to understand evolving needs and ensure alignment with DAT solutions.

The Skills and Experience You'll Bring

• 1-3 years of experience in a Customer Success, Account Management, or similar customer-facing role.
• Strong interpersonal and communication skills with a customer-first mentality.
• Excellent problem-solving and multitasking abilities.
• Ability to travel up to 10%
• Highly organized and able to manage several initiatives simultaneously.
• Bachelor's degree preferred.

Why DAT?

DAT is an award winning employer of choice.

For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We've been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado's 100 Best Places to Work In Colorado.

• Medical, Dental, Vision, Life, and AD&D insurance
• Parental Leave
• Up to 20 days of paid time off starting in year one
• An additional 10 holidays of paid time off per calendar year
• 401k matching (immediately vested)
• Employee Stock Purchase Plan
• Short- and Long-term disability sick leave
• Flexible Spending Accounts
• Health Savings Accounts
• Employee Assistance Program
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Free TriMet transit pass (Beaverton Office)
• Competitive salary and benefits package
• Work on impactful projects in a cutting-edge environment
• Collaborative and supportive team culture
• Opportunity to make a real difference in the trucking industry
• Employee Resource Groups

For Oregon-based candidates, in compliance with Oregon's Pay Equity and Transparency Act (effective January 2024), the salary range for this role is $31 - $43/Hr + commission. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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