Lead Practice Support Specialist - Med Specialties - 139592

Under supervision, Lead Practice Support Specialist serves as a resource for patients, physicians, staff, and ambulatory practice managers. Performs a variety of advanced administrative duties in support of daily ambulatory operational services such as provider templates, procurement, training, report building, ensure clinic maintains service quality standards and adherence to ambulatory guidelines and facilitating of department meetings as assigned. Primarily oversees, provides leadership, and training for all front-end duties such as check in and check out, scheduling, registration, referrals, authorizations, patient administrative messaging, patient forms completion, co-pay collection, managing/monitoring petty cash drawer and other related duties as assigned.

• A minimum of three (3) years of ambulatory care experience with skill and extensive knowledge of practices in ambulatory setting.
• Experience in an administrative lead role and front office administration.
• Experience in referrals and following specific scheduling protocols.
• Knowledge of computer programs to include Excel, PowerPoint, Graphs, Word, etc.
• Ability to register/schedule appointments working between two systems.
• Possess the skills, and extensive knowledge of practices in Ambulatory setting.
• Extensive knowledge of medical insurance, authorization and referral processes as well as institutional contract matrix and institutional processes.
• Excellent customer service and communication skills.

• Bachelor's degree.
• Experience in an administrative lead role & front office administration.
• EPIC-Cadence, EMR.
• Experience in a fast-paced, multi-specialty clinic; Allergy, Immunology & Angioedema

• Must be able to work various hours and locations based on business needs.
• May be required to float to other sites to provide coverage as needed. Possible overtime.
• Employment is subject to a criminal background check and pre-employment physical.