Front Office Specialist - Reproductive Medicine - 139541

The Front Office Specialist will serve as a primary point of contact for patients, providing courteous, professional communication via phone, in-person, and electronic messaging.Communicate directly with insurance carriers to:

• Confirm authorizations.
• Review, verify, and interpret health insurance benefits.
• Resolve coverage questions related to infertility and women's health services.
• Utilize insurance portals efficiently for benefit verification, authorization tracking, and documentation.
• Proactively contact patients to schedule and coordinate time-sensitive appointments, procedures, and testing specific to fertility treatment cycles.
• Maintain and manage clinic schedules using Epic Cadence, including template management, optimization, and troubleshooting to support provider availability and patient access.
• Collect self-pay balances, co-payments, and outstanding patient financial responsibilities in accordance with UCSD Health policies.
• Place orders for office and clinical supplies and ensure appropriate inventory levels are maintained.
• Accurately document all patient interactions, insurance communications, and scheduling activities in the electronic health record.
• Prioritize tasks independently in a detail-oriented environment while meeting deadlines and maintaining accuracy.
• Support clinic workflows and other administrative duties as assigned to ensure smooth daily operations.

• A minimum of three (3) years previous related experience in a large complex healthcare setting.
• Demonstrated experience speaking directly with insurance companies regarding authorizations and benefit verification.
• Comfort navigating multiple insurance portals and electronic systems.
• Experience with Epic Cadence scheduling and schedule template management.
• Strong communication skills, both verbal and written.
• Ability to work independently with minimal supervision while managing competing priorities.
• Excellent organizational skills and attention to detail.
• Professional, compassionate approach when interacting with patients facing sensitive fertility-related concerns.
• Strong experience with e-mail, excel, Microsoft word, and basic computer applications

• Familiarity with infertility benefits, fertility treatment authorization processes, and reproductive health coverage.
• Experience working in women's health, reproductive endocrinology, OB/GYN, or fertility services.
• Prior experience in an academic or large healthcare system environment.

• Must be able to work various hours and locations based on business needs.
• May be required to float to other sites to provide coverage as needed. Possible overtime.
• Employment is subject to a criminal background check and pre-employment physical.