Director of Outlets

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Joule Dallas, TX

Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the '80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination-a forerunner in the renaissance of downtown Dallas.

The Director of Outlets is responsible for the strategic leadership, operational excellence, and financial performance of the food and beverage outlets, including two restaurants, and two bars. This role oversees daily operations while shaping the guest experience, driving revenue, developing talent, and ensuring that each outlet reflects the hotel's distinctive sense of style, hospitality, and creativity.

Provide day-to-day leadership for all outlet operations, ensuring seamless execution of service, quality, and guest satisfaction.
• Oversee managers and teams across all outlets, maintaining consistent standards while honoring the unique identity of each concept.
• Monitor service flow, staffing levels, cleanliness, safety, and presentation to ensure exceptional operational execution.
• Partner closely with culinary, bar, and support teams to ensure alignment between front-of-house and back-of-house operations.
• Drive revenue growth, profitability, and cost control across all outlets.
• Manage labor, scheduling, payroll, and productivity in alignment with business volumes and budget expectations.
• Champion a culture of personalized, anticipatory luxury service.
• Maintain a visible presence on the floor during key service periods to engage with guests, support the team, and resolve issues in real time.
• Ensure every outlet delivers a compelling and distinctive guest experience aligned with brand standards.
• Recruit, train, mentor, and develop outlet leaders and service teams.
• Foster a culture of accountability, collaboration, creativity, and continuous improvement.
• Conduct regular coaching, performance feedback, and development planning for managers and team members.
• Build strong leadership bench strength across all outlets.
• Support the development and execution of promotions, activations, seasonal programming, and special events.
• Contribute to concept evolution, service innovation, and market competitiveness.
• Perform any additional job responsbility assigned by your supervisor.

• Minimum 5-7 years of progressive food and beverage leadership experience, preferably within luxury hotels, high-end independent restaurants, or lifestyle hospitality environments.
• Multi-unit leadership experience overseeing multiple outlet concepts preferred.
• Strong knowledge of restaurant and bar operations.
• Demonstrated ability to drive financial performance while maintaining elevated service standards.
• Exceptional leadership, communication, and interpersonal skills.
• Strong organizational skills with the ability to prioritize in a fast-paced environment.
• Flexible schedule, including evenings, weekends, and holidays as business demands require.
• Passion for hospitality, food, beverage, and guest experience.
• Strong presence on the floor with a hands-on leadership style.
• Appreciation for design-driven, experience-focused hospitality.
• Ability to balance creativity with disciplined operational execution.