New

Bilingual Customer Service Representative

TEKsystems
$18.20 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, El Paso
May 12, 2026
NOW HIRING REMOTE BILINGUAL CUSTOMER SERVICE REPRESENTATIVES! **Must live in CST or MST (additional location restrictions will apply** Overview: The role involves supporting callers with inquiries related to healthcare program eligibility, benefits, claims, prior authorizations, and general member or provider services. You will serve as a first point of contact, delivering accurate information and ensuring issues are resolved or routed appropriately. Key Responsibilities: - Answer inbound calls from members and providers regarding eligibility, benefits, claim status, and service authorizations. - Provide accurate, program-specific information in alignment with state and federal healthcare guidelines. - Resolve customer service and billing inquiries using sound judgment within established workflows and quality standards. - Conduct outreach to members or providers when additional information is needed to resolve complex cases or communicate claim/authorization outcomes. - Escalate grievances, appeals, and unresolved claim issues to the appropriate internal teams following established escalation protocols. - Document all customer interactions, actions taken, and outcomes in the system with accuracy and completeness. - Use active listening and probing questions to identify caller needs and determine appropriate next steps. - Research and verify member eligibility, benefit coverage, and claim details using multiple internal systems. - Educate providers on claim submission requirements, prior authorization procedures, and documentation standards. - Complete necessary follow-up tasks to ensure member and provider concerns are fully addressed and resolved. Additional Skills & Qualifications High School Diploma Strong computer, technical, and data entry skills Experience with computer applications, such as Microsoft Word and PowerPoint. Previous customer service/call center experience is required. Job Type & Location This is a Contract to Hire position based out of El Paso, TX. Pay and BenefitsThe pay range for this position is $18.20 - $18.20/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on May 14, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.