Assistant Director, Housing Stability and Linkage - The Nest

Role: Assistant Director, Housing Stability and Linkage

Reports to: Director, Housing Stabilization and CES

Program: 1700-Coordinated Entry System

Department: Coordinated Entry

Location: The Nest - 222 South Hill St. 7th Floor, Los Angeles, CA 90012

Setting: Hybrid

Schedule: Monday - Friday, 8:00am-4:30pm

Status: Full-time/Exempt/Management

Openings: 1

Summary:

The Assistant Director of Housing Stability and Linkage provides strategic leadership, operational oversight, and programmatic direction for the Housing Stability and Linkage component of LACAHSA's Renter Aid program. This role is responsible for ensuring high-quality, equitable service delivery that is designed to prevent homelessness and promote long-term housing stability for vulnerable renters throughout Los Angeles County.

Under the direction of department leadership, the Assistant Director, Housing Stabilization and Linkage provides supervisory oversight to Housing Stability Linkage Program Managers and Case Management staff, drives performance outcomes, and ensures compliance with funder requirements. This position plays a key role in shaping program strategy, strengthening cross-system partnerships, and advancing innovative approaches to renter assistance and eviction prevention throughout Los Angeles County.

Essential Duties and Responsibilities:

1. Provides oversight and ongoing management of Housing Stability Linkage Team Program Managers and Case Managers, ensuring end-to-end service delivery is provided to program applicants within a timely manner and in accordance with the scope of services.
2. Monitor program performance using data-driven approaches; implement continuous quality improvement strategies and convert organizational goals into actionable program strategies, policies, and performance benchmarks.
3. Identify trends, gaps, and opportunities to improve service delivery and client outcomes.
4. Ensure alignment of program with the missions, strategic plans, and policies of both the agency and the funders.
5. Provide supervisorial support and quality assurance for staff related to caseloads, scheduling, data integrity and contract goals or program changes.
6. Effectively modeling Trauma Informed, Harm Reduction, and Housing-First practices.
7. Build leadership capacity among management staff through coaching, mentorship, and performance management.
8. In partnership with Program Management and Case Management staff, review and track all referrals, enrollments, and eligibility documentation to determine appropriate level of assistance based on each unique applicant situation.
9. Review and approve all financial assistance requests prior to submission to Central Fiscal Agent.
10. Provide ongoing monitoring of program spending and budget.
11. Coordinate and facilitate regularly scheduled meetings with all partners of the ISM to ensure collaboration and efficient service delivery; this includes supporting client care coordination, providing program updates, and providing technical assistance as needed.
12. Develop and promote partnerships with external stakeholders and community based organizations to ensure streamlined service delivery for participants.
13. Collaborate with Central Fiscal Agent and Legal Assistance providers to submit both financial assistance requests and legal referrals in a timely manner to prevent further jeopardization of housing status.
14. Work in conjunction with Compliance Team to ensure data and charts are maintained and accurate.
15. Monitor and report on program outcomes and work in conjunction with fiscal agent to track program spending targets.
16. Oversee contract performance, deliverables, and reporting timelines. This includes reviewing and reporting on client survey outcomes.
17. Attend all meetings and trainings relevant to the role and scope of work.
18. Ensure that all Annual Reviews are completed in a timely manner.
19. Provide oversite regarding hiring and ensure diverse and equitable hiring practices to appropriately reflect the diversity of the population served.
20. Ensure OSHA reports on completed on a monthly basis.
21. Ensure all staff are trained on all contract required trainings as well as agency wide trainings
22. Other duties as assigned

Qualifications:

1. Bachelor's degree OR High School Diploma/GED/Equivalent AND minimum of two years of case management experience in social services or similar field
2. Two year management/supervisory experience in social services or similar field
3. Knowledge of Los Angeles County community-based resources preferred
4. Able to communicate and interact with subcontractors, service providers and community partners in a culturally competent manner

Preferred Qualifications:

1. Bilingual Spanish

Job Description Work Environment:

• On occasion walk or drive to different local sites
• Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds
• Field (may need to travel) and indoor office environment
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist , and sit throughout the day