EMS Onsite Manager

Job Summary/Objective

The primary purpose of this role is to serve as the primary point of contact at the customer's location, ensuring exceptional service delivery to the client, their employees, and vendor relationships. This role is accountable for onboarding new employees, maintaining compliance, driving employee engagement, tracking key metrics, and supporting overall client-company success.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require accommodation(s), please contact your HR Business Partner.

Client Service & Relationship Management

• Act as the daily onsite point of contact for client inquiries, requests, and escalations.
• Conduct regular check-ins and status meetings with client supervisors and managers.
• Communicate staffing updates, performance metrics, and service improvements to the client.
• Document and follow up on client feedback to ensure resolution and satisfaction

Recruiting and Order Fulfillment

• Partner with the client's team to understand, coordinate, and forecast short- and long-term staffing needs.
• Maintain accurate and up-to-date records of temporary worker activity.
• Monitor job order progress and proactively address challenges in meeting hiring timelines with Social Services team.
• Attend client production and/or strategic planning meetings (as applicable)
• Continuously evaluate recruiting effectiveness and adjust sourcing methods to improve results.
• Posting all internal open positions, accepting applications from internal and temporary workers, collecting recommendation forms from current supervisor, proctor testing for each position and report data to hiring manager. Arrange and attend interviews for internal candidates, advise managers on candidate selection.

Onboarding

• Facilitate new hire orientations and pre-training with new employees for proper transition to employee role, responsibilities to comply with policies and employee benefits.
• Manage I-9 verification using E-Verify
• Support new hires with benefits and 401k enrollment and train in HRIS and timekeeping software.

Reporting, Timekeeping,

• Manage and oversee daily timekeeping process, manage software training for employees and managers. Resolve or escalate software issues.
• Counsels temporary workers and employees related to attendance, productivity, and overall job performance. Manages points system editing records for temporary workers and employees who bring excuse documentation
• Maintain compliance with Staffmark Group operations, systems, and employee records.
• Participate in the customer's safety program and verify that employees follow safety policies and any PPE requirements. Accident review, investigations, and report of injury with onsite safety manager, Staffmark Group and customer safety department as needed.
• Implement employee programs and activities to improve KPI performance such as absenteeism and turnover.
• Assist in the coordination and selection of secondary vendors. Communicate regularly on account status.
• Participate in the customer's meetings as appropriate to stay informed of the operations.
• Participate in team off-site recruiting activities.

Human Resources and Compliance

• Manages FMLA and ADA process, offering programs to employees with potential eligibility within the timeframe to maintain legal compliance.
• Completes insurance forms for STD, LTD and Life insurance claims.
• . Receives complaints of employee, temporary worker and manager behavior including harassment and violation of company policies and conduct full investigations/ Take written statements, create a summary and recommendation for action to resolve issues and report to the CEO. Execute CEO decisions.
• Presents training for Harassment Awareness, Reasonable Suspicion for Intoxication, and Manager Training.
• Creates company policies to meet company needs and comply with employment laws. Enforces all company policies advising managers on how to navigate possible employee violations.
• Supports employees to complete benefits elections during Open Enrollment and QLEs.
• Manages all employee relation programs including birthday and anniversary posters, employee of the month, and back to school event. Supports summer cookouts and Santa event.
• Coordinates with Social Services team to manage employee support requests, drug testing, second chance agreements, Nehemiah University and miscellaneous employee needs.
• Creates agenda and conducts weekly HR meetings for company leaders.
• Perform miscellaneous duties as assigned.

Competencies

• Culture of Heart: Provides the tools, training, and resources to focus on the impact of being a part of the team to help each other succeed.
• Customer Service: Effectively interacts with and meets the needs of our customers to provide the best service and experience possible.
• Client Relationships: Builds, maintains, and strengthens relationships with internal and external clients.
• Data-Driven: Uses data to understand impacts, implications, and makes data-backed decisions to put resources where they are most impactful.
• Curiosity and Innovation: Demonstrates curiosity, develops new insights, considers creative approaches and applies novel solutions.
• Communication: Uses effective written and oral communication with internal staff, teams, clients, talent, and communities served. Demonstrates empathy and listening.
• Continuous Improvement: Ability to proactively identify and implement improvements in processes, products, or services, fostering a culture of ongoing learning and optimization.
• Detail-Oriented: Meets deadlines and produces work with few to no errors. Organizes projects, understands teams, and creates detailed plans.
• Digital/Tech Fluency: Uses technology effectively in the performance of one's job. Includes the integration and acceptance of new technology when appropriate.
• Ethical: Ability to reflect on, analyze and evaluate ethical issues related to the environment and people involved. Shows respect for people and their environment. Sensitive towards social and economic realities.
• Organization: Effectively manages time, prioritizes tasks, sets goals, and develops systems to achieve success.
• Prioritization: Effectively determines the importance and urgency of tasks, allocating resources efficiently, and focuses on activities that contribute most to achieving goals.
• Team Development and Motivation: Motivates others and supports their development through strong coaching and mentoring. Provides constructive feedback; Delegates effectively; Motivates team; Coaches for development

Required Education and Experience

• Bachelor's degree in human resources or business, or a related field; or at least five (5) years of equivalent experience
• 3-5 years of previous work within a staffing company or in customer service
• 2 years or more experience supervising 150 employees or more in a metric driven environment

Preferred Education and Experience

High school diploma

Additional Eligibility Qualifications

• Understand and support the mission, vision, and values of Staffmark Group and our customer.

Work Environment

This job operates in a variety of environments. Exposure to moderate noise is common. While working outdoors, exposure to moving mechanical parts and hot/cold/wet/windy weather conditions may occur. On occasion, duties may require the wearing of proper safety equipment in areas where required. Duties may sometimes be carried out in a professional office environment, as well as over the road. This role routinely uses standard office equipment such as computers, copiers, scanners, phones, and filing cabinets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to move, use hands to finger, handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk indoors for most of the day; and may be occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position: Monday through Friday, regular business hours. Occasional evening and weekend work may be required as job duties demand.

Travel

This position does not require travel.

Work Authorization

Staffmark Group is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

AAP/EEO Statement

Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors.

Inclusion and Belonging

An equitable, inclusive, and diverse work environment are critical to the mission, vision and values of Staffmark Group, LLC. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We encourage our employees to align with Staffmark Group, LLC and our client's diversity and inclusion initiatives.

Other Duties

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.