New

Associate Vice President, MGB Connect

Brigham and Women's Hospital
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
May 07, 2026
The Mass General Brigham Development Office represents a team of 400+ vibrant, collaborative, skilled fundraising professionals. We are dedicated to inspiring visionary philanthropy that advances caring and curing for patients in Boston and around the world. Philanthropy enables Mass General Brigham to deliver the highest quality patient care, pursue the most innovative and promising research, train the brightest minds to become the next generation of healthcare leaders and expand and improve our world-class facilities. Join us in our mission to transform the future of medicine. The Mass General Brigham Development Office offers excellent benefits, competitive salaries and a hybrid flexible work schedule. The Associate Vice President is a member of the Leadership Team within the Mass General Brigham Development Office (MGBDO). In this capacity, the role contributes to the achievement and sustained growth of $1B in annual philanthropic support for Mass General Brigham. Reporting to the Vice President, the Associate Vice President is responsible for advancing the mission of the MGB Development Office through leadership of the MGB Connect Program, which enhances philanthropic engagement by providing medical referral assistance and facilitation to individuals seeking support. The Associate Vice President, MGB Connect, oversees a defined portfolio of high level constituents who require 24/7, year round support related to medical and healthcare services. Serving as the primary client service liaison, this role works closely with Mass General Brigham senior leadership, lay volunteers, and the institution's major benefactors and their supporters. As an integral member of the MGB Development Office Leadership Team, the Associate Vice President provides strategic input on donor engagement, cultivation, and stewardship initiatives, with a particular focus on strengthening relationships with individuals and families who utilize MGB Connect services. To Apply: Applications must include a current resume and a cover letter detailing applicable experience and accomplishments. ESSENTIAL FUNCTIONS Strategic Leadership Partner closely with senior administrative and clinical leaders across Mass General Brigham to scale the MGB Connect team in alignment with the needs of an increasingly integrated health system. Serve as a key liaison between clinical operations and administration to ensure services are responsive, coordinated, and consistently delivered across the enterprise. Lead the design, development, and formalization of standardized workflows, escalation pathways, and service models in collaboration with the MGB Concierge Medicine Program. Implement and continuously enhance a comprehensive, bestinclass patient liaison program across Mass General Brigham, including identifying new and emerging patient needs and creating connectivity with other MGB stakeholders to help design, develop, and improve new programming Operationalize a hightouch program that delivers 24/7, yearround support for the organization's highestlevel constituents. Fundraising and Donor Engagement Lead cultivation and stewardship efforts for top-tier donors, with a focus on building trust and strengthening long-term philanthropic relationships. Serve as a senior advisor on donor relations strategy, with particular emphasis on principal and transformational gift prospects. Ensure a seamless, highly personalized experience for MGB Connect constituents that meaningfully supports and advances philanthropic engagement. Track, analyze, and report on metrics that assess the relationship between MGB Connect activity and the successful solicitation of major and principal gifts. Team Leadership and Operational Excellence Lead, develop, and manage the MGB Connect team serving Mass General Brigham. Support adoption of standardized service models by engaging key stakeholders, clearly defining roles and expectations, and reinforcing best practices across administrative and clinical teams. Ensure accurate documentation and reporting of all constituent interactions and engagement activities in Blackbaud CRM, in compliance with departmental, hospital, and HIPAA requirements. Prepare and deliver regular activity reports and analyses as requested by the Vice President of Development and the Chief Development Officer. Collaboration & Communication Partner closely with Mass General Brigham leadership, institute leaders, department chairs, clinicians, and colleagues to support the complex clinical navigation needs of the MGB philanthropic community. Build and sustain strong internal relationships to ensure exceptional client satisfaction and service delivery across the enterprise. Key partners include hospital and departmental leadership, clinicians, nurse managers, practice managers, administrative directors, admitting personnel, medical office coordinators, chaplains, patient advocacy, international services, concierge medicine, patient transport, security, valet ambassadors, and other service providers. Communicate effectively across a wide range of clinical and administrative environments to promote alignment, responsiveness, and consistency in service delivery. Other Responsibilities Participate actively in management meetings and broader organizational initiatives. Model and uphold the highest standards of professionalism, integrity, discretion, and collaboration in all interactions. This position requires 15+ years of progressive experience in major gifts fundraising within a large, complex organization, 10+ years of management experience and a bachelor's degree. In addition, the ideal candidate will possess the following knowledge, skills and abilities: Exemplary interpersonal and communication skills Demonstrated experience working with executive leadership. Exceptional relationship building, management and customer service skills to maximize philanthropic opportunities Basic knowledge of medical terminology Knowledge of health care facilities Analytical skills to implement and analyze tracking Competency functioning well in a fast-paced and complex environment In-depth knowledge and experience in developing department processes The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.