WIC Program Assistant

The Part Time WIC Program Assistant plays a key role in supporting clinic flow, participant services, and administrative functions. Candidates must be dependable, adaptable, and able to work a variable schedule based on staffing needs, including coverage for absences, peak clinic days, and special site coverage.

Key Responsibilities

1. Reception and Administrative Support

• Answer and appropriately direct phone calls in a timely and professional manner.

• Screen WIC applicants for program eligibility.
• Schedule, reschedule, and manage WIC and nutrition appointments.
• Greet participants and triage to appropriate staff.
• Monitor and manage participant flow in waiting areas.
• Utilize WIC systems and hospital-based electronic systems efficiently.
• Communicate with participants and staff via platforms such as Microsoft Teams and Google Voice.
• Perform general clerical and administrative duties as needed.

2. WIC Certification and Participant Services

• Follow all WIC policies and procedures for certification and recertification.
• Verify identity, income, residency, and participant category; ensure accurate data entry.
• Educate participants on WIC program benefits, food packages, and usage.
• Provide referrals to MassHealth, SNAP, TAFDC, and other community resources.
• Issue required participant notifications (e.g., missed benefits, certification updates).

3. Benefit Issuance

• Issue and reissue WIC food and formula benefits as prescribed.
• Maintain security and accountability of WIC card stock and materials.

4. Additional Responsibilities

• Participate in quality assurance and program improvement activities.
• Attend staff meetings and required trainings.
• Assist with supply ordering and reporting as needed.
• Perform other duties to support WIC program operations.

Minimum Qualifications

• High school diploma or GED required.
• Prior WIC experience/DPH WIC training required.
• Experience in a healthcare or community-based setting is preferred.
• Fluency in Spanish required, additionally Portuguese preferred.
• Strong communication, organizational, and interpersonal skills.
• Demonstrated sensitivity to the needs of diverse populations.

Schedule & Availability Requirements

• Part Time position with variable hours (24 hours/week) based on program needs.
• Must be reliable and available to work on short notice, including coverage for staff absences.
• Ability to work at multiple WIC sites (Jamaica Plain, Roslindale, Brighton).
• Flexibility to work during clinic hours, including occasional evenings or weekends as needed.