ServiceNow Automation Developer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: ServiceNow Automation Developer

Location(s): Jersey City, NJ/Tampa, FL/ Tempe, AZ

Job Description
We are seeking a highly skilled Automation Developer with strong ServiceNow expertise and scripting capabilities to design, build, and support end-to-end IT process automation on the ServiceNow enterprise platform. This role focuses on workflow-driven automation to enable self-service, reduce manual effort, and improve operational efficiency across IT and cloud environments.

The ideal candidate brings hands-on experience in automation initiatives, ServiceNow development, scripting (Python and PowerShell), integrations, GitHub-based version control, and SQL Server development. This role collaborates closely with ServiceNow engineering, infrastructure, application development, cloud, security, and enterprise architecture teams to deliver scalable and secure automation solutions.

Required skills and experience:

• 5-8 years of hands-on experience in ServiceNow development, automation, integration, and scripting, with exposure to DevOps practices.
• 4+ years of ServiceNow development experience, with a strong focus on integrations (AWS, Azure, VMware).
• Solid understanding of ServiceNow data model, tables, and relationships.
• Extensive experience with ServiceNow integration technologies including APIs, SSO, SAML, web services, LDAP, JDBC, ODBC, and REST.
• Experience developing ServiceNow components such as workflows, Flow Designer, UI Pages, UI Macros, Business Rules, Client Scripts, UI Scripts, UI Actions, UI Policies, and Script Includes.
• Advanced scripting skills in JavaScript, PowerShell, and Python.
• Experience using ServiceNow Integration Hub for automation and rapid integration development.
• Strong knowledge of ServiceNow catalog and workflow development.
• Hands-on experience implementing REST API integrations with third-party tools and cloud platforms (AWS, Azure).
• Experience with GitHub and version control best practices.
• Experience with SQL Server development is preferred.
• Good understanding of ServiceNow CMDB.
• Familiarity with ServiceNow CSDM framework is preferred.
• Ability to create reports, dashboards, and data visualizations.
• Familiarity with ServiceNow Performance Analytics.
• Strong problem-solving, communication, and collaboration skills.

Responsibilities:

• Design, develop, and maintain ServiceNow automation solutions using Flow Designer, Integration Hub, and custom scripting.
• Build and enhance ServiceNow applications using JavaScript (server-side and client-side scripting, Business Rules, Script Includes, UI Policies, Catalog Client Scripts).
• Develop and optimize workflow-driven automation across Incident, Change, Request, Problem, and Release Management processes.
• Analyze existing processes and integrations to identify automation and optimization opportunities.
• Ensure solutions are scalable, reliable, maintainable, and performance-optimized.

DevOps, CI/CD, and platform integration:

• Integrate ServiceNow with CI/CD pipelines (Azure DevOps, GitHub Actions, Jenkins, GitLab CI).
• Support automated change, release, and deployment workflows.
• Maintain version control and deployment standards for ServiceNow development.
• Enable governance through automated approvals, validations, and standard change models.

Scripting and infrastructure automation:

• Develop and maintain PowerShell and Python scripts for infrastructure and operational automation.
• Integrate ServiceNow with infrastructure-as-code tools (Terraform, ARM/Bicep, CloudFormation preferred).
• Support auto-remediation and self-healing capabilities.

Integrations and data management:

• Design and manage integrations using REST/SOAP APIs, Scripted APIs, MID Servers, and data sources.
• Build and manage data flows between ServiceNow and SQL Server systems.
• Write and optimize SQL queries and stored procedures.
• Ensure secure data synchronization, high availability, and resiliency of integrations.

Operations, reliability, and monitoring:

• Troubleshoot and resolve issues related to automation, integrations, scripting, and performance.
• Support daily operations, incident resolution, and continuous improvement initiatives.
• Participate in on-call rotations as needed.
• Integrate ServiceNow with monitoring and observability tools to enable automated incident management.

Collaboration, governance, and documentation:

• Collaborate with cross-functional teams across DevOps, cloud, security, applications, and infrastructure.
• Ensure compliance with security, governance, risk, and regulatory standards.
• Create and maintain technical documentation, solution designs, and operational runbooks.
• Promote automation best practices and continuous improvement across the organization.

Education:

• Bachelor's degree in Computer Science or a related field, or an equivalent combination of education and experience.