ITSM Platform Engineering Manager

Take your career further with McLane!

McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America's most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide.

We're seeking a handson ITSM Platform Engineering Manager and product owner to lead and modernize our enterprise Atlassian ITSM ecosystem. In this role, you'll own platform strategy, architecture, and delivery across Jira Service Management, Jira Software, Confluence, and integrated DevSecOps tooling. You'll lead a small, highimpact engineering team to deliver scalable, automationfirst, and AIenabled service operations that reduce manual effort, improve reliability, and lower operational risk.

This is a hybrid position which will require the candidate to report and work from the office at least three days a week. Therefore, interested candidates should be within a 50-minute radius from Temple, TX.

Benefits you can count on:

• Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance.
• Paid time off begins day one.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

What You'll Do

• Own and execute a 3-5 year ITSM platform roadmap covering modernization, cloud strategy, automation, AI, and DevSecOps alignment.
• Architect and govern scalable workflows, integrations, and customizations across the Atlassian ecosystem.
• Lead CMDB and Assets/Insight strategy, including data governance, discovery, and service mapping aligned with ITIL practices.
• Drive automation and AI adoption through virtual agents, predictive routing, and intelligent remediation to reduce tickets and MTTR.
• Manage, mentor, and grow a small platform engineering team while ensuring highquality delivery and operational excellence.
• Partner with stakeholders to drive enterprise onboarding, training, executive reporting, and platform decisionmaking.
• Ensure platform security, performance, reliability, and compliance with audit and cybersecurity requirements.

What We're Looking For

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 7+ years of handson Jira/Atlassian administration and engineering experience.
• 2+ years in a lead, platform owner, or product owner role.
• Deep expertise with Jira Service Management, Jira Software, Confluence, Assets/Insight, automation, and integrations.
• Strong experience with scripting and APIs (Groovy, Python, REST) and DevOps toolchains.
• Proven ability to own product and platform roadmaps, evaluate vendors, and assess marketplace applications.
• Demonstrated success leading and mentoring small technical teams and delivering crossfunctional initiatives.
• Strong stakeholder management and executivelevel communication skills.
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

Why Join Us

• Own and shape the future of enterprise ITSM and platform engineering.
• Build automationfirst, AIenabled service operations at scale.
• Combine deep technical work with product and people leadership.
• Deliver measurable improvements in efficiency, reliability, and service outcomes.

Our roadmap. Our story.

We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/