Accounts Receivable Specialist

Summary Statement

At Ottobock.care, we are the result of a collaboration between specialized orthotic and prosthetic clinics, each with its own unique legacy and expertise. Our global reach unites clinicians and clinics from across the world, bound by a shared commitment to delivering exceptional orthotic and prosthetic solutions.
When you join Ottobock.care, you're not just starting a job. You'll help create the structure that supports scalable, patient-centered growth.

We are looking for an Accounts Receivable Specialist to ensure services are paid by the insurance payor. This includes working correspondence, appeals, and denials. (Required work schedule 8AM-5PM Eastern Time Zone )

Duties & Responsibilities

• Contact insurance payors by telephone or online regarding non-payment or short payment on outstanding claims
• Contact patient on outstanding balances, assist with payment plans and financial hardships
• Review denied claims and determine next level of action
• Resubmit corrected claims to payors for reprocessing
• Respond to insurance payor correspondence
• Work AR aging reports for payors and patients
• Print and mail claim forms to insurance payors as need
• Submit write-offs, adjustments, and refunds
• Daily processing of tasks assigned directly to you from the billing software system
• Work accounts promptly to ensure claims are processed appropriately
• Provide exceptional customer service to all internal and external customers
• Remain conscious of all policy changes and denial trends implemented by insurance payors
• Meets work standards by following production and productivity quality standards
• Perform other duties as assigned

Qualifications

• Minimum 1 year of experience in medical billing, collections, and accounts receivable
• Experience with claims processing and insurance payer requirements (Medicare, Medicaid, commercial)
• High school diploma or equivalent required
• Prior remote work experience preferred
• Availability to work 8:00 AM - 5:00 PM Eastern Time
• Strong problem-solving and analytical skills
• Effective verbal and written communication
• Ability to work independently and collaboratively
• Detail-oriented with a focus on accuracy and quality
• Strong time management and productivity skills
• Adaptable in a fast-paced, changing environment
• Reliable, accountable, and able to meet deadlines
• Proficient in Microsoft Office (Excel, Word, Outlook)

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%