Parole Communications Operator

Join the Department of Corrections (DOC) as a Parole Communications Operator and help keep critical operations running smoothly. You will support field staff by managing essential communication around the clock. Each shift offers new challenges that build confidence and skill. This opportunity is ideal for someone who enjoys responsibility and teamwork-apply today!

Senate Bill 411 merged the Department of Corrections and the Board of Probation and Parole. This position is within the Department of Corrections.

This position supports parole supervision staff by managing incoming and outgoing communications in a busy operations center. As a Parole Communications Operator, you will perform the following duties:

• Radio Monitoring: Log agent activity and track parolee transports while assisting supervision staff
• National Crime Information Center (NCIC) Entries: Enter and cancel wanted person information and respond to alerts from agencies
• System Monitoring: Interpret Commonwealth Law Enforcement Assistance Network (CLEAN) and National Crime Information Center (NCIC) messages and relay important information to staff
• Information Retrieval: Gather criminal history and registry information for staff requests
• Status Verification: Review case details and issue detainers to ensure proper detention when needed
• Emergency Response: Answer the Board 800 number and direct urgent matters to supervision staff

Work Schedule and Additional Information:

• Full-time employment, 40 hours per week
• Work hours will be discussed at the time of interview. This is a 24/7 operations unit and work schedule includes varying shifts and days off.
• This position is deemed essential in accordance with policy 04.01.01 Section 48 Early and Full-Day Closings. You will be considered an essential employee who reports to work during early dismissals and full-day closings.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of clerical experience; or
• An equivalent combination of experience and training.

• You must obtain CLEAN and JNET certification within three months of employment and maintain these certifications for the duration of employment in this job.
  

• Successful completion of basic training in Elizabethtown, PA is required.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirement:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.