Lead Technical Writer

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Are you an experienced writer who is passionate about engaging developer audiences? Are you interested in leveraging AI-enabled tools to evolve how content is created and delivered?

Our team is defining the AI-accelerated future of content for Salesforce's Multi-Framework capabilities, and we are looking for a strategic leader to join us. As a Lead Developer Documentation Writer, you will be recognized as an influential Content Experience (CX) expert. You'll understand the technical landscape of our cloud in detail and set the content strategy for broad areas, ensuring our developers have the right resources at the right time.

You will work in a fast-paced, Agile environment, improving existing documentation and reference content while ensuring quality and consistency. You'll collaborate with a team of developer-doc writers and explore new ways to deliver solutions to customers building apps or complex customizations on the Salesforce Platform.

• Driving Strategy: Develop content strategy for broad cloud areas and aligning it with stakeholders in Support, Product Management, and Marketing to meet our business goals.

• Empowering the Team: Use your industry-wide experience to serve as a mentor and multiplier for other writers; coordinating work across teams, and sharing constructive feedback to elevate our collective impact.

• Influencing Product: Contribute directly to product strategy as we evolve the AI experience. Create clear plans for in-product guidance and reference content.

• Demonstrating Technical Expertise: Grasp the details of our component frameworks, security, and tooling to support developers building on the Salesforce Platform.

• Championing Innovation: Actively share ideas to improve the customer experience and handle diverse viewpoints with professional maturity.

• Professional Writing & AI Awareness: 8+ years documenting APIs/SDKs for developer audiences; deep understanding of how AI agents and LLMs consume documentation.

• Technical Proficiency & AI Tooling: Solid understanding of at least one programming language; ability to read code accurately; experience using AI tools (such as Claude Code or Cursor) to streamline content creation and maintenance.

• Strategic AI Content Architecture: Proven ability to manage broad content strategies while structuring content specifically for AI ingestion, such as markdown optimization or implementing standards that help LLMs and Agents better understand our content.

• Leadership & Innovative Problem Solving: Track record of leading complex projects and proposing AI-driven solutions to address documentation and customer experience gaps.

• A related technical degree required.

• Experience with object-oriented programming (e.g., Apex or Java) and hands-on coding.

• Proficiency with source control software (Git, Perforce) and IDEs like VS Code.

• An innovative mindset with a history of process improvements.

• Strong XML and Markdown skills.

• Bonus: Experience with testing and evaluation frameworks to review documentation for AI consumers.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.