Lobby Ambassador (Part-Time)

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Loews Portofino Bay Hotel

Join the team at this Italian-inspired hotel that is a re-creation of the seaside village of Portofino, Italy.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement

• Pet Insurance and Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For:

A warm, engaging, and service-focused hospitality professional who creates exceptional first impressions by greeting guests, offering assistance, and maintaining a polished and welcoming lobby experience. This role is central to ensuring guests feel valued from the moment they arrive through the moment they depart.

Who You Are:

• A friendly and polished communicator with strong interpersonal skills.

• Someone who thrives in a dynamic, guest-facing environment.

• A proactive service professional who anticipates guest needs.

• A calm, composed problem solver who handles challenges with professionalism.

• An individual who takes pride in maintaining a clean, organized, and welcoming environment.

What You Will Do:

• Greets all guests warmly upon arrival and departure.

• Assists guests with inquiries, directions, and information regarding hotel amenities and services.

• Provides knowledgeable recommendations on local attractions, dining options, and transportation services.

• Engages with guests in a professional and personable manner to ensure they feel welcomed and valued.

• Addresses guest concerns promptly and escalates issues to management as needed.

• Anticipates guest needs and delivers proactive service to enhance the overall experience.

• Maintains the cleanliness, appearance, and organization of the lobby to ensure it remains welcoming at all times.

• Monitors guest flow within the lobby and provides support to prevent congestion or delays.

• Ensures promotional materials, displays, and information tables are current, neat, and well-organized.

• Supports a safe and secure environment by observing lobby activity and reporting concerns.

• Provides assistance and information to guests attending meetings, events, or group functions within the hotel.

• Collaborates with Front Office, VIP, Bell Services, and Housekeeping teams as needed to support seamless service.

• Seeks continuous opportunities to improve the guest experience and exceed expectations.

• Performs other duties as assigned.

Your Experience Includes:

• Minimum of one (1) year guest service experience in hotel hospitality preferred.

• Experience with previous Property Management System, preferred Opera System.

• Ability to stand and walk for long periods of time required.

• Ability to communicate effectively in English verbally with team members, leaders and guests required.

• Must be able to work a flexible schedule, nights, weekends and holidays as required.