Technical Support Specialist

As a Film Technical Support Specialist, you will be responsible of a variety of duties:
* Work will primarily focus on Motion Picture film products, but activities may span into other film product lines as required to benefit AMC Industrial Films & Chemicals Division improvement
* Involvement in Film Control Strip Manufacturing product exposing & release
* Product investigation & reporting
* Photochemical mixing and film processing
* Performing physical property testing
* Technical support for the Industrial Films & Chemical Division as needed
* Interacting with field Sales & Engineering Representatives and Manufacturing Engineers, Technicians, Production Supervisors and Shop Floor Operations
* This position will also provide technical problem solving & resolution to customers by employing product knowledge, troubleshooting & examination skills.

Specific Job Functions:
* Design, perform, examine, analyze, and report various product and process testing as required for product / process improvement programs
* At times, will be required to mix photographic processing chemicals, test them, and use them for processing film samples
* Investigate and answer formal customer trade reactions and set up film samples for specific testing or analysis
* Will have Quality Technical responsibilities for one or more control film / control strip products which involves exposure set-up, data analysis and releasing of batches.
* Have involvement in Quality Guard meetings with manufacturing operations.
* Communicate with world-wide Sale & Engineering representatives.

Desired Skills & Experience:
* A.S. in a technical field or a minimum of 3 years or work experience in a relevant position
* Knowledge of film manufacturing, film use, testing & examination, and how film works
* Knowledge of the Motion Picture film system and film / equipment used in motion imaging production & workflows, including film to digital interface
* Knowledge of photographic processes
* Knowledge of quality systems, previous quality technical experience
* Strong oral and written skills
* Must be able to work comfortably in darkrooms for limited periods alone and without cell phone or outside contact.
* Must be able to develop logical test plans for improvement activities, interpret test data and develop & publish understandable reports
* Knowledge of Outlook, Excel, Teams and other Office Software
* Proven ability to work
* Team player with excellent customer focus
* Must be able to multi-task
* QIF / Greenbelt experience a plus

Candidates must possess strong interpersonal skills and be able to interact within cross-functional teams during process improvements, product investigations, product development and Gate meetings.

Work hours for this position are: 8 hours M-F with start time between 6:30 am and 8:00 am

Experience Level: 3 years or greater
Minimum Education Level: Associates Degree or equivalent work experience