Help Desk Analyst

As the Help Desk Analyst, you will assist PPG Refinish with support for PPG customers. We achieve support by ensuring the Help Desk analysts provide comprehensive customer support that far exceeds competitors. This support involves working with collision shops, paint distributors and PPG's sales team, Microsoft Windows software, computers, computer peripherals and basic computer networks. Support is provided primarily by staffing and answering phone calls combined with remote support tools facilitating connection into customer computers. We handle calls in a sensible fashion and escalate them, as needed, for a timely resolution.

Responsibilities

• Provide phone coverage for incoming customer calls.

• Be proficient at handling calls quickly.

• Require escalating when necessary to assure that we answer incoming calls promptly.

• Master PPG Software - ex. Paint Manager Legacy, Pant Manger XI, Color Accurate and others as they are developed.

• Master subscription management tasks.

• Update records in Vantage point with ticket and subscription information.

• Master hardware setup, connections, configuration, and troubleshooting.

• Master the use of available troubleshooting tools including Color IT Wiki knowledge base.

• Contribute to overall department knowledge by participating in team discussions regarding knowledge obtained during calls as well as new discoveries outside of PPG helpdesk experiences.

Qualifications

• Customer-focused and Team-oriented.

• Prior experience working with computer hardware (setup of computers, printers, displays etc...) and associated connectors, cables, and wireless solutions. Basic understanding of Networking.

• Install and configure software products with instruction.

• Desire to increase analytical skills and abilities.

• Experience using Microsoft Office Suite of products, especially Excel and Word.

• Microsoft certifications and, or, A+ or Network + desired but not required

Despre noi:

PPG: PROTEJM I INFRUMUSEM LUMEA

Prin leadership in inovaie, sustenabilitate i culoare, PPG ajut clienii din pieele industriale, de transport, produse de consum i construcii, precum i din post-vanzri, s imbunteasc mai multe suprafee in mai multe moduri decat orice alt companie. Pentru a afla mai multe, vizitai www.ppg.com i urmrii @PPG pe X.

The PPG Way 2030

Suntem campionii clienilor

Proactivi. Indrznei. De incredere. Tot ceea ce facem incepe cu clienii notri. Ascultm, acionm rapid i nu ne oprim pan nu le rezolvm cele mai mari provocri. Atunci cand clienii notri catig, cretem cu toii.

Acionm cu scop i vitez

Agili. Condui de date. Autonomi. Ne asumm riscuri inteligente pentru a rmane inaintea concurenei. Lucrm proactiv i cu agilitate, folosind date de calitate pentru a dezvolta soluii care creeaz valoare.

Suntem operatori exceleni

Productivi. Colaborativi. Responsabili. Indiferent de rolul nostru, identificm problemele, ne asumm responsabilitatea i aducem intotdeauna soluii. Suntem atat proactivi, cat i receptivi pentru a susine imbuntirea continu i pentru a livra rezultate. Ne sprijinim echipa din prima linie - imaginea PPG in faa clienilor.

Luptm ca s catigm

Orientai spre viitor. Determinai. Ambiioi. Suntem pasionai de creterea afacerii i de reuita alturi de clienii notri. Livrm rezultate, adoptm noi tehnologii i folosim agilitatea i viteza ca puncte forte.

Suntem mandri de PPG

Puternici. Unii. Pasionai. Muncim in siguran, acionm cu integritate i apreciem diversitatea perspectivelor. Celebrm realizrile i suntem mandri de impactul pozitiv pe care il crem impreun pentru a proteja i infrumusea lumea.

La PPG folosim inteligena artificial in procesul de recrutare pentru a-l face mai eficient. Instrumentele de AI nu iau decizii de angajare. Putei afla mai multe accesand https://careers.ppg.com/ro/ro/candidate-resources.

PPG ofer anse egale tuturor candidailor i angajailor. Oferim oportunitatea de a-i crete i de a-i dezvolta cariera intr-un mediu care asigur un loc de munc satisfctor pentru angajai, creeaz un mediu pentru invare continu i imbrieaz ideile i diversitatea celorlali. Toi solicitanii calificai vor fi luai in considerare pentru angajare, indiferent de sex, sarcin, ras, culoare, credin, religie, origine naional, varst, statut de dizabilitate, stare civil, statut de veteran, orientare sexual, identitate sau expresie de gen.

Dac avei nevoie de o adaptare din cauza unei dizabiliti, v rugm s trimitei un e-mail la recruiting@ppg.com.

Intervalele salariale i beneficiile PPG pot varia in funcie de locaie, ceea ce ne permite s compensm angajaii in mod competitiv pe diferite piee geografice. PPG ia in considerare mai muli factori in luarea deciziilor privind compensarea, inclusiv, dar fr a se limita la, seturi de competene, experien i instruire, calificri i educaie, licene i certificri, precum i alte nevoi organizaionale. Pot fi aplicabile i alte stimulente.

Programele noastre de beneficii pentru angajai sunt concepute pentru a sprijini sntatea i bunstarea acestora. Orice acoperiri de asigurare i beneficii vor respecta termenii i condiiile planurilor aplicabile, precum i documentele de guvernan asociate acestora. Beneficiile vor fi discutate cu dumneavoastr de ctre recrutor in timpul procesului de angajare

PPG apreciaz feedbackul dumneavoastr cu privire la procesul nostru de recrutare. V incurajm s vizitai Glassdoor.com i s oferii feedback despre proces.