Patient Escort III - Trainer | Full-Time | Evening Shift - 3:00PM - 11:30 PM, EOW & Holiday | Christiana Hospital - Newark Campus

We are seeking an experienced Patient Escort III (Trainer) to join our Christiana Hospital. This role is ideal for a seasoned Patient Escort who is passionate about training, mentoring, and supporting new team members, while continuing to provide exceptional patient-centered service.

As a Patient Escort III, you will serve as a subject matter expert and departmental trainer, ensuring new hires and current staff are competent, confident, and aligned with ChristianaCare's safety, service, and quality standards.

Provide safe, timely transportation of patients throughout the hospital while serving as a trainer and resource for Patient Escort staff. Support departmental operations through hands-on training, skill validation, and collaboration with leadership.

Key Responsibilities

• Performs Service Assistant I, II and III job duties as assigned.
• Transports patients via stretcher, wheelchair, beds, and specialized vehicles to/from patient care and clinical service areas as directed.
• Performs assigned work safely, adhering to established departmental safety rules and practices. Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
• Trains new employees on proper transport procedures, proper operation of equipment, disinfectant of equipment and how to assist in patient transfers. Trainer will also teach the essentials of customer service, communication and proper handoff procedures.
• Trains employees on auxiliary/specialty functions, such as oxygen rounding, clinical/specimen rounding, PT gym, procedures, and L&D transports.
• Evaluates new-hires on their ability to perform the key functions of the job using the department training checklists. Provides feedback and constructive criticism to new-hires. Informs supervisor/training specialist of any concerns (safety, work performance, customer service) as soon as possible.
• Assists the training specialist/leadership in development of various training materials as assigned.
• Assists and/or leads department training sessions and initiatives for new-hires and current employees.
• Acts as a support to the dispatch function when necessary.
• Assists clinical personnel in transferring patients to/from transport vehicles.
• Assists in care and maintenance of departmental equipment.
• Attends educational programs, in-service meetings, and other meetings as directed.
• Attends training workshops and assist the training specialist or manager with skills stations as assigned.
• Acts as subject matter expert on department protocols, policies, and procedures.
• Pick-up and delivery of clinical equipment, medication, paperwork, specimens.

Education & Experience

• High school diploma or equivalent required

• Previous patient escort or patient transport experience strongly preferred

• Minimum of two years of customer service experience

• Ability to obtain Basic Life Support (BLS) certification upon hire

Required Knowledge, Skills & Abilities

• Knowledge of hospital layout and departments (or ability to learn quickly)

• Strong verbal communication and customer service skills

• Ability to follow written and verbal instructions

• Knowledge of basic body mechanics and safe patient handling

• Comfort using smartphones and basic computer systems (email, scheduling, timekeeping)

• Ability to remain professional, calm, and compassionate in highstress situations

• Ability to work independently while collaborating closely with ED staff

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift

• Ability to push, pull, lift, and maneuver patients and equipment, sometimes involving considerable weight

• Must pass a back evaluation examination

Working Conditions

• Frequent patient, family, and staff interaction

• Exposure to cleaning agents, blood, bodily fluids, and infectious diseases

• Frequent handwashing required