IT Service Operations Intern

Orrick currently has an excellent opportunity for a Temporary IT Service Operations Intern in our Global Operations & Innovation Center in Wheeling, WV.

The IT Service Operations Specialist Intern is a non-exempt position working under the general supervision of IT Service Operations leadership. This role is part of a professional, client-focused team that serves as the single point of contact for the efficient resolution of technical issues across the Firm's technology environment. This position supports attorneys, staff, and clients by delivering high-quality technical support through phone, email, chat, and in-person interactions. The role requires strong customer service skills, the ability to multitask in a fast-paced environment.

• Provide technical support via phone, email, chat, and in-person walk-up support
• De-escalate user issues and set expectations in line with service level agreements
• Log all incidents and service requests into the IT service management system
• Independently manage assigned incidents and service requests through resolution, while escalating issues that exceed defined scope or authority
• Troubleshoot Windows, macOS, Microsoft Office, mobile devices, printers, and peripherals
• Assist with lifecycle management, including device setup, updates, and ongoing support for firm-managed systems
• Support video conferencing systems and enterprise printers
• Assist with office setups, moves, and hardware lifecycle activities
• Maintain inventory
• Contribute to knowledge articles and documentation that improve support efficiency and user experience
• Support remote work environments and basic home networking issues
• Recognize and appropriately escalate potential security incidents, access issues, or policy violations
• Best effort in meeting established performance metrics, including service level agreements, quality standards, and customer service benchmarks
• Participate in projects, workflow coordination, and operational support as assigned
• Provide foundational support for cloud-based applications and services
• Flexibility in scheduling that may include participation after-hours, weekends, holidays

• Current enrollment in a college program in IT, Business, or related field
• Strong customer service and communication skills
• Basic knowledge of Windows, macOS, and Microsoft Office
• Experience with hardware repair and mobile device troubleshooting preferred
• Familiar with automated workflows and basic scripting concepts
• Ability to exercise sound judgment and work independently

Who is Orrick? Orrick is a global law firm focused on serving the technology & innovation, energy & infrastructure and finance sectors. Founded more than 150 years ago in San Francisco, Orrick today has offices in 25+ markets worldwide. We are recognized worldwide for delivering the highest-quality legal advice through our diverse teams and for our culture of innovation and collaboration. Financial Times selected Orrick as the Most Digital Firm of 2020, and in the past five years, the Most Innovative Law Firm of the Year three times and runner-up twice. For the ninth year in a row, Fortune named Orrick to its 2024 list of the 100 Best Companies to Work For. Learn more about our awesome employee experience here: Fortune 100 Great Place To Work certified company.

Compensation and Benefits

The expected salary range for this position is between $18.00 hour and $20.00 hour.

This is a short-term, temporary position. Our temporary team members are eligible for paid sick leave where required by location.

This compensation and benefits information is based on the Orrick's estimate as of the date of publication and may be modified in the future.

Please visit www.orrick.com for more information about the firm.

How to Apply: If you are searching for a chance to create an impact, you have a little grit and you love working with a team, we want to talk with you. To submit your resume and cover letter for this position, please visit our Staff and Paralegal Opportunities Listings at www.orrick.com/Careers. Orrick accepts applications for this position on an ongoing basis, until filled.

We are an Equal Opportunity Employer.