New

Salesforce Business Analyst

TEKsystems
$65.00 - $80.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Plano
Apr 21, 2026
Description The Salesforce Business Analyst plays a critical role in the evolution and success of our Salesforce-Financial Services Cloud platform. This role partners with business stakeholders, product owners, developers, and administrators to translate complex business challenges into well-defined features, user stories, and scalable solutions. The ideal candidate is a strong collaborator who thrives in ambiguity, excels at story refinement and quality assurance, and brings a process-oriented mindset to feature development, testing, and continuous improvement. This role is well suited for someone who enjoys bridging business needs and technical execution while driving measurable product outcomes. ________________________________________ Key Responsibilities Requirements, Story Refinement & Feature Development Partner with business stakeholders and subject matter experts to elicit, analyze, and refine business requirements into clear, actionable Epics, Features and user stories. Develop detailed acceptance criteria that support effective development, testing, and delivery of high-quality features. Collaborate with the Product Owner/Manager to prioritize backlog items and support roadmap planning and incremental feature delivery. Actively participate in sprint ceremonies, backlog grooming/refinement, and release planning, ensuring alignment between business outcomes and technical solutions. ________________________________________ Process Mapping & Business Analysis Analyze end-to-end workflows and business processes to identify inefficiencies, risks, and opportunities for automation or optimization. Create process maps, journey flows, and functional documentation to clearly communicate current-state and future-state designs. Apply structured problem-solving techniques to break down complex challenges and propose scalable, sustainable solutions. ________________________________________ Quality Assurance & User Acceptance Testing Lead and support User Acceptance Testing (UAT) by developing test scenarios, executing test cases, and coordinating defect resolution. Partner with developers, admins, and QA resources to ensure solutions meet business requirements and quality standards prior to release. Track issues, validate fixes, and ensure readiness for production deployment. ________________________________________ Data, Reporting & Adoption Analyze Salesforce usage data, user feedback, and adoption metrics to evaluate feature effectiveness and identify enhancement opportunities. Support the definition and tracking of KPIs to measure business impact and product performance. Prepare clear, concise reporting on sprint progress, backlog health, and key product decisions for stakeholders and leadership. ________________________________________ Cross-Functional Collaboration & Enablement Serve as a communication bridge between business teams, Salesforce administrators, developers, and training partners. Support training initiatives by providing business context, validating training materials, and assisting with end-user readiness. Provide ongoing support during and after implementations to ensure clarity, adoption, and continuous improvement. ________________________________________ Skills Business analysis, Salesforce.com, Agile, Requirements gathering, User stories, Analysis, sales cloud, service cloud, FSC, Product Owner Top Skills Details Business analysis,Salesforce.com,Agile,Requirements gathering,User stories,Analysis,sales cloud,service cloud Additional Skills & Qualifications Qualifications Required Bachelor's degree in business, Finance, Information Systems, or related field. 3+ years of experience as a Business Analyst, Product Analyst, or similar role supporting software or platform implementations. Strong experience writing user stories, acceptance criteria, and business/process documentation. Proven ability to analyze complex business problems and communicate effectively with both technical and non-technical audiences. Experience with Salesforce, particularly Salesforce Financial Services Cloud (FSC) ________________________________________ Preferred (Not Required) Familiarity with commercial lending, loan origination, or financial services workflows. Experience working in Agile environments using tools such as Azure DevOps for backlog management, testing, and release tracking. Exposure to data analysis, reporting, or dashboarding within Salesforce or related platforms. ________________________________________ Experience Level Expert Level Job Type & LocationThis is a Contract position based out of Plano, TX. Pay and BenefitsThe pay range for this position is $65.00 - $80.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Plano,TX. Application DeadlineThis position is anticipated to close on Apr 24, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.