HR GENERALIST - TOTAL REWARDS - 04212026- 76973

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DIVISION OF TENNCARE, , DAVIDSON COUNTY

The Division of TennCare is dedicated to providing our employees with a hybrid work environment. All TennCare positions have a combination of work from home and work in the office, which varies by position, department, and business need. You may review the specific expectations with our hiring team.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and experience equivalent to three years of professional human resources work.

Substitution of Education for Experience: Additional graduate coursework in human resources administration or other related acceptable fields may be substituted for the required experience, on a year-for-year basis, to a maximum of one year.

Substitution of Experience for Education: Qualifying full-time professional or paraprofessional human resources experience may be substituted for the required education on a year-for-year basis to a maximum of four years.

Overview

The Administration and Talent Management Department at TennCare is dedicated to supporting its greatest assets; its employees and fostering a positive work culture. The Total Rewards HR Generalist 2 works within the Total Rewards team to support the employee lifecycle from day one through the end of employment. The role serves as a primary contact for total rewards inquiries, and reports to the Total Rewards HR Manager. This position focuses on the total reward experience, including preparing internal and external communications; validating HR and payroll data in Edison (PeopleSoft); benefits information, leave and attendance, absence management, workers compensation, coordinating Alternative Workplace Solutions (work-from-home); overseeing school waiver/discount programs; handling employment and bank verifications; supporting retirement and 401(k) processes; processing employee separations, audit and compliance; and partnering with the State of Tennessee Department of Human Resources.

Responsibilities

1. May lead the provision of interpretation and guidance on a variety of current human resources rules, regulations, policies, procedures, and documents for internal and external business partners to facilitate understanding, enhance communications, and ensure compliance.
2. May lead the preparation, processing, review, audit and correction of human resources documents such as employee appointments, promotions, demotions, reclassifications, flex class changes, separations, terminations, transfers, retirement, security access changes, highly confidential transactions, information changes, leave and attendance, overtime reports, pay differentials, longevity, supplemental payroll, unemployment and performance management processing and in addition to other human resources activities.
3. May lead the preparation, analysis, audit and maintenance of a variety of reports with recommendations for action in areas including but not limited to: attendance, benefits, equal employment opportunity issues; classification and organizational structure; selection and retention; occupational safety and health; employee relations; salary plan reports for submission to Finance and Administration using a variety of information to identify corrections for classification and compensation issues; and other general human resources issues.
4. Assists internal business partners with investigations of employee relations issues, evaluation of qualifications and background checks, development of interview questions, evaluation of employment and retention decisions, and evaluation of time and attendance for workers compensation, FMLA, and other types of extended leave.
5. Enters employee information, including but not limited to schedule information, general and personal information, leave information, worker's compensation, and other human resources related transactions, into appropriate database tracking software specific to the state and agency, electronic and paper tracking logs and spreadsheets, and other forms.
6. Determines employee qualifications for a variety of employment benefits, including but not limited to FMLA, worker's compensation, and qualifying events for insurance to ensure compliance with standards and identify next steps. Resolves benefit, time and attendance, pay, and other issues using departmental, state, and federal laws, rules, regulations, guidelines, processes, and procedures to ensure accurate and timely processing.
7. Conducts agency specific and specialized training, orientation/on-boarding, and benefits meetings for agency employees. Explains employee benefits to new employees with questions on topics including but not limited to retirement and insurance policies and procedures, flex benefits, 401k, education reimbursement, sick leave bank, leave accrual, FMLA, workers compensation, military leave, etc.
8. Handles employee files and other departmental documentation to facilitate file organization, research, and requests from business partners.

Competencies (KSA's)

Competencies:

1. Customer Focus
2. Manages Ambiguity
3. Manages Complexity
4. Organizational Savvy
5. Decision Quality

Knowledge:

1. Personnel and Human Resources
2. Customer and Personal Service
3. Law and Government
4. Administration and Management
5. Clerical

Skills:

1. Critical Thinking
2. Judgment and Decision Making
3. Active Learning and Listening
4. Service Orientation
5. Coordination

Abilities:

1. Inductive and Deductive Reasoning
2. Problem Sensitivity
3. Information Ordering
4. Oral Comprehension and Expression
5. Written Comprehension and Expression

Tools & Equipment

1. Computers
2. Phones
3. Copier/Scanner/Printer/Fax Machine
4. Calculator
5. Other Office Equipment as Required