Cust Serv Rep

Org Marketing Statement

Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Responsibilities

Do you have what it takes to shape a better tomorrow?
We're Parker, a multinational company. We move things, people and ideas forward. Working with us means belonging to a passionate, dynamic and innovative team, empowered to make a difference.
We're looking for team players to provide our customers with high-quality products, systems and services across a wide range of industries. By joining our team, you'll have the chance to develop yourself and explore different opportunities within the Company.

Your responsibilities

• Represents the division as the primary point of contact for all business dealings of assigned accounts and works with the central functional areas of the division to provide premier customer service.
• Enters orders/releases for medium and some high complexity accounts and provide confirmations.
• Reviews terms and conditions of customer orders for compliance and refers those that are unacceptable to management for resolution.
• Receives proposal requests, coordinates pricing review. Prepares formal quotations and provides medium levels of quote follow up with customers and Territory Sales Managers (TSMs).
• Responsible for internal coordination of medium and some high complexity contract review activities.
• Issues ATRs (Authorization to Return), CARs, (Corrective Action Requests) PARs (Preventive Action Requests), and customer complaints into the QSI system.
  
  

Who we are looking for

• Bachelor's degree in business or related discipline preferred.
• Minimum 2-3 years of experience in customer service or related field preferred.
• Intermediate computer skills, or ability to quickly advance to this level of expertise.
• Excellent verbal, written and interpersonal communication skills.
• Available to travel to other Parker locations if needed.

Ideally, you will also have

• Communicates all pertinent customer information to appropriate departments, business units, and/or person(s) in regard to schedule or business changes.
• Issues credits and add bills, works with accounting, TSM and customer to help resolve customer payment issues.
• Assists customers with utilization of Parker Systems (PH Connect, EDI) with set up and maintenance on basic levels.
  

What we offer

• Solid employer present on the market for over 100 years.
• Career growth and opportunities: we hire from within!
• Collaborative and empowered work environment where team spirit is at the center of our success.

• Company values that encourage trust, respect, collaboration and professional growth.

  
  
• Attractive compensation packages designed to hire and retain the best talents in the industry.

If you don't find yourself in all points, apply anyway, because nobody is perfect and you can learn a lot with us!

Have we sparked your interest?

Then take your future into your own hands as soon as possible - we look forward to getting to know you. Please apply with your complete application documents directly online.

Pay, Benefits, Work Schedule

Competitive Compensation

• Pay Range: $62050 to $96700 annually
• Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.
  

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug Tests

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.