Security Dispatcher

Summary

Job Description:

The Hospital Security Department ensures a safe and secure environment for patients, visitors, and staff. Our team monitors access points, patrols hospital grounds, and responds to emergencies while supporting hospital policies. Working with local law enforcement and hospital leadership, we provide safety, protection, and assistance with professionalism, compassion, and respect.

Security Dispatcher

Full-Time, Nights

Job Description:

• Liaisons with Baptist entities to ensure seamless flow of information/communication.
• Assists callers in accordance with operational policies, procedures, and protocols.
• Makes appropriate contact with other departments, external agencies, businesses, etc. for needed assistance and/or response. Immediately transmits complete and accurate information to appropriate field personnel, both in typewritten and verbal forms.
• Coordinates notifications in the event of a campus emergency. Serves as clearing house for campus level emergency call lists.
• Operates multi-frequency radio, telephonic and computer-aided dispatch (CAD) systems, multiple video display terminals, video surveillance software, badge access monitoring, and various other communication/security related elements located throughout the call center
• Monitors a variety of facilities based technical systems and alarms (Weather, Fire, Med gas - other).
• Monitors surveillance cameras and access control activity to identify and address potential threats, unusual activities, or security breaches.
• Performs Other Duties as Requested

Requirements:

• High School diploma or GED
• Valid Driver's License
• Must obtain applicable IAHSS certification within 1 year of hire
• Must obtain Aegis Certification (De-escalation) within 1 year of hire
• Achieves and maintains additional department certifications as required

Preferred Qualifications

• Previous experience in Healthcare Security
• Previous experience in Dispatch
• Familiarity with emergency response protocols/procedures
• Experience with Everbridge and AlterTrac telecommunications
• Experience with CCTV/Access Control Systems

Benefits

• Health, Vision, Dental, and Pet Insurance
• Life Insurance
• Short Term and Long-term Disability and Life Insurance
• Identity Theft Protection
• Tuition Reimbursement up to $6,000 annually
• Company paid Maternity and Paternity Leave
• 5 days of Paid Time Off available upon hire
• Bereavement Leave (includes pets)
• PTO Sell Back Program
• Compassionate Leave Sharing Program (PTO Donation)
• Employee Support Fund, for employees in need of emergency financial assistance
• Retirement with Company Match

Work Experience

Education