Customer Support Specialist - Escalations

NowHiringCustomerSupport Specialist - Escalations

Austin, TX

Pay Rate: $16.00 per hour

Shift: Monday - Saturday | 9 AM - 6 PM CST

Call Center Rockstar - Phones, People, & Possibilities

Some people call it work-we call it winning. Step up as a Customer Support Specialist and turn your quick wit and hustle into solid paychecks.

What You'll Need to Succeed

• Previous call center experience required
• Experience in financial services or card support preferred
• Strong problem-solving and analytical skills with the ability to handle complex issues
• Proven ability to de-escalate difficult customer situations
• Excellent verbal and written communication skills
• Ability to work independently while knowing when to escalate issues
• Strong attention to detail and ability to understand complex processes
• Team-oriented with a positive, solution-focused attitude
• Ability to multitask in a fast-paced environment and manage competing priorities
• Comfortable providing real-time support and guidance to team members

Perks:

• On-time good weekly pay.
• From checkups to "what ifs. Medical, Dental, Vision + Life Insurance.
• 401(k) savings potential.
• Sweet employee discounts.

Your Day, Your Hustle:

• Handle inbound customer inquiries related to card issues via phone, with some email/chat support
• Act as a subject matter expert (SME) to support agents in real-time and resolve complex customer concerns
• Investigate and resolve escalated or high-impact customer issues with a focus on full resolution
• Assist with live agent support through internal communication tools
• Make outbound calls to customers as needed to resolve issues or follow up
• Manage and respond to complaints from call center staff in a timely and professional manner
• De-escalate customer situations and deliver a positive customer experience

"Great communication about work assignments and available schedules. Understanding of work/life balance (most times)." Staffmark, Sales Representative

Got the hustle? We've got the job-apply now.

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, anHR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.