New

Customer Service Representative

TEKsystems
$25.00 - $25.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Irvine
Apr 16, 2026
Customer Service Representative Intermediate Level \| Hospital & Sales Support Job Overview We are seeking a motivated, empathetic, and solutions-oriented Senior* Customer Service Representative* to support hospital customers and field sales representatives. This role goes beyond traditional customer service and requires strong critical thinking, ownership, and initiative to manage high-volume, complex requests that directly support life-saving medical products. The ideal candidate thrives in a fast-paced environment, communicates with confidence, and takes pride in resolving issues quickly and accurately. Experience in hospitality, service-oriented roles, or call center environments is highly valued. Key Responsibilities * Serve as the primary point of contact for hospital customers and field sales representatives * Track and process orders, returns, and service requests with urgency and precision * Manage a high-volume shared inbox and daily inbound inquiries * Proactively communicate order statuses, backorders, delays, and resolutions * Troubleshoot and resolve complex customer issues using critical thinking and root-cause analysis * Partner with internal teams and cross-functional stakeholders to ensure seamless issue resolution * Maintain accurate documentation and records within ERP and CRM systems * Consistently deliver a high level of professionalism, empathy, and customer advocacy Required Qualifications * Minimum of 4 years of customer service experience * Hospitality, hotel, or service-oriented backgrounds strongly welcomed * Call center experience acceptable * Proven ability to handle high-volume, complex inquiries * Strong empathy, communication, and problem-solving skills * Demonstrated initiative with the ability to walk through real-world problem-solving scenarios * Experience using ERP systems (JD Edwards preferred) * Salesforce or CRM experience is a plus * Proficient in Microsoft Outlook, Word, and Excel * Ability to prioritize competing tasks and perform well under pressure * Degree preferred but not required Skills & Competencies Top Skills: * Customer Service * Call Center Customer Support * Troubleshooting & Issue Resolution Additional Skills: * Order Management & Tracking * Cross-Functional Collaboration * Time Management & Prioritization * ERP & CRM Navigation Experience Level * Intermediate Level Why Join Us * Work in a role that directly supports life-saving medical products * Collaborate with hospitals and sales teams in a meaningful, high-impact environment * Join a team that values initiative, empathy, and solutions * Opportunity to grow within a stable and mission-driven organization Job Type & LocationThis is a Contract position based out of Irvine, CA. Pay and BenefitsThe pay range for this position is $25.00 - $25.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Irvine,CA. Application DeadlineThis position is anticipated to close on Apr 25, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.