New

Health Care Customer Service Representative

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Thousand Oaks
Apr 16, 2026
Entry-Level \| Call Center / Production Environment Job Summary We are seeking a motivated and detail-oriented Health Care Customer Service Representative to support members and health plans in a fast-paced, production-driven call center environment. This role is ideal for candidates with 1-2 years of healthcare experience who have a strong understanding of HMO insurance and enjoy delivering high-quality customer support over the phone. This position requires the ability to manage high call volumes (50+ calls per day) while maintaining accurate documentation and meeting quality and productivity standards. Key Responsibilities * Receive and handle high-volume inbound calls through multiple phone queues from members and health plan representatives * Address a wide range of inquiries including eligibility, benefits, authorizations, and general healthcare-related questions * Demonstrate a clear understanding of HMO insurance plans and healthcare processes * Accurately document call details and case notes in internal systems while maintaining compliance and quality standards * Maintain productivity benchmarks of 50+ calls per day with corresponding documentation * Perform administrative support tasks such as scanning, filing, faxing, and data entry * Collaborate with internal teams to resolve member issues efficiently and effectively * Uphold HIPAA compliance and patient confidentiality at all times Required Qualifications * 1-2 years of healthcare experience (medical office, health plan, or healthcare call center preferred) * Previous experience in a production-based or call center environment * 2+ years of customer service experience (healthcare industry strongly preferred) * Strong understanding of HMO insurance and healthcare terminology * Ability to multitask, prioritize, and manage time effectively in a fast-paced environment * Excellent verbal and written communication skills * Comfortable navigating multiple systems while on live calls Skills & Competencies Top Skills: * Customer Service * Data Entry * Medical Terminology * Healthcare Industry Knowledge Additional Skills: * Call Center & Customer Support * Medical Office Support * Scanning, Filing, Faxing * Help Desk or Member Services Experience * Basic Project or Case Coordination Experience Level * Entry Level (Healthcare experience required) Why Join Us * Opportunity to build and grow a career in the healthcare industry * Supportive, team-oriented call center environment * Hands-on experience working with members, providers, and health plans * Exposure to healthcare operations, insurance processes, and medical office workflows #PriorityWest Job Type & LocationThis is a Contract position based out of Thousand Oaks, CA. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Thousand Oaks,CA. Application DeadlineThis position is anticipated to close on Apr 25, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.