New

Principal Group PM Manager

Microsoft
$163,000.00 - $296,400.00 / yr
United States, Washington, Redmond
Apr 15, 2026
Overview Microsoft is redefining Customer Experience through AIfirst, agentic, and autonomous solutions. Within Dynamics 365 Customer Experience AI, we are building nextgeneration contact center and service products that transform CRM from a system of record into a system of action. We are looking for a PrincipalGroupPM Manager to lead a team of Product Managers while owning a critical product area within our AIpowered Contact Center and Customer Service portfolio. This role blends handson product leadership, people management, and crossteam influence, with accountability for strategy, execution, and customer outcomes. This is a highly visible role with regular exposure to senior leaders, while remaining grounded in delivery, customer impact, and team development. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Product Strategy & Ownership Own the endtoend product strategy and roadmap for a defined area within Dynamics 365 Customer Experience AI. Translate Microsoft's AI vision into clear product bets, tradeoffs, and execution plans across copilots, autonomous agents, and service workflows. Balance longterm strategic thinking with pragmatic, highquality delivery. People Leadership & Team Development Manage, coach, and grow a team of Product Managers, setting expectations for ownership, impact, and execution excellence. Create clarity around charters, success metrics, and decision rights across the team. Develop PMs through regular feedback, coaching, and career growth conversations. Foster a culture of customer obsession, accountability, collaboration, and learning. Execution & CrossFunctional Leadership Partner closely with engineering, design, data science, and AI research to ship highquality, scalable solutions. Lead prioritization, planning, and execution rituals with solid operational discipline. Coordinate dependencies and alignment across BizApps, CXA, Copilot Studio, Teams, and platform partners. Customer & Stakeholder Engagement Engage directly with enterprise customers, internal Customer Zero teams, partners, and the field to inform product direction. Represent the product area in reviews, demos, and leadership discussions. Turn realworld feedback and telemetry into roadmap refinements and design improvements. Metrics & Impact Own success metrics for the product area, including adoption, usage (DAU/MAU), reliability, and customer satisfaction. Use data and qualitative insights to drive prioritization and continuous improvement. Qualifications Required Qualifications: Bachelor's Degree AND 10+ years experience in product/service/program management or software development. OR equivalent experience. 3+ years people management experience. Other Requirements:Ability to meet Microsoft, customer and/or government security screening requirements arerequiredfor this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:This position will berequiredto pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications: Experience delivering enterprise SaaS or platform products, ideally in Customer Experience, Contact Center, or AIpowered applications. Understanding of AI/ML fundamentals, including Generative AI and agentbased systems. Proven ability to lead through influence and align crossfunctional teams. Experience presenting product strategy, tradeoffs, and execution status to senior leadership. Experience withDynamics 365, Microsoft 365, Azure, Teams, or Copilotbased platforms. Familiarity withenterprise security, compliance, and global deployment considerations. MBA or advanced degree in business, technology, or a related field. #BICJobs Product Management M6 - The typical base pay range for this role across the U.S. is USD $163,000 - $296,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $220,800 - $331,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.