Customer Support Specialist

Customer Support Specialist (Hybrid -Riverview, FL)

Riverview, FL | Hybrid (3 days in-office)
Training Schedule: Mon-Fri, 8:00 AM-5:00 PM | Regular Schedule: Mon-Fri, may end as late as 6:00 PM

Metrohm USA, the North American division of Metrohm AG (Herisau, Switzerland), is a global leader in high-precision laboratory instruments and chemical analysis solutions. We're currently hiring a Customer Support Specialist to join our team in Riverview, FL.

This is a hybrid position with approximately 3 days per week in the office, offering the opportunity to play a key role in delivering an exceptional B2B customer experience - not a call center environment.

What You'll Do

You'll be the frontline support for internal and external customers, handling inquiries via phone, email, and chat. In this role, you'll:

• Process customer orders, quotes, shipping requests, returns, and escalations.
• Work closely with Sales, Warehouse, Purchasing, and Product teams to support order accuracy and timely delivery.
• Monitor open orders and proactively update stakeholders.
• Assist customers with account setup and product/service inquiries.
• Ensure high levels of satisfaction and productivity in a fast-paced, team-oriented environment.

What You Bring

• High school diploma or GED required; Associate's degree preferred.
• Minimum 2 years of B2B customer support experience (not retail or call center).
• Strong communication skills (verbal and written).
• Detail-oriented and tech-savvy - with Microsoft Excel proficiency.
• Experience with Zendesk or a ticketing system preferred.
• Experience with Microsoft Dynamics or other CRM/ERP systems is a plus.
• A customer-first mindset and the ability to manage multiple priorities.

You're a Great Fit If You:

• Thrive in a fast-paced, back-office environment
• Bring a proactive approach to problem-solving and follow-through
• Are comfortable collaborating across departments
• Can occasionally work overtime or adjust hours when needed
• Are eager to learn and grow within a mission-driven company

Additional Requirements

• Must pass background check, education/employment verification, and 10-panel drug screening (includes marijuana)

What We Offer

We don't just build instruments - we build careers. Metrohm USA offers a comprehensive and flexible benefits package:

• Medical, dental, and vision insurance
• Company-paid life and disability insurance
• 401(k) with company match
• Tuition reimbursement
• Generous paid time off (vacation, sick, holidays, personal days)
• A collaborative, supportive culture that values your success

Diversity & Inclusion

Metrohm USA is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace and welcome applicants from all backgrounds - including veterans and individuals with disabilities.

Metrohm USA is an E-Verify Employer.

Ready to Make an Impact?

If you're passionate about delivering top-tier customer service and want to grow with a global leader in scientific innovation, we'd love to hear from you.

Apply today at: www.metrohm.com
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