SENIOR ADMINISTRATIVE ASSISTANT

BID/JOB ANNOUNCEMENT

Senior Administrative Assistant

Department of Finance

Accounts Receivable Division

Number of Positions: 1

(Additional vacancies possible pending budget approval)

Starting Salary: $62,544

This position is open to the public and all current City employees covered under the City's collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNIT 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND

1. Check the box on your profile titled "Currently employed by the City of Chicago"

2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Applications for this position will be accepted until 11:59pm CDT on 04/29/2026

Under general supervision, performs administrative and office management support functions of a complex nature for a City manager, OR supervises staff performing office, clerical and/or administrative functions, and performs related duties as required.

ESSENTIAL DUTIES

* Plans, organizes, supervises, and reviews the work of staff engaged in performing various debt

check types.

* Monitors and expedites the processing of debt checks and responds to related customer service

inquiries, which are received in person and via email, telephone, and various software

applications

* Performs adjustments and reconciliation in debt source systems

* Manages and responds to returned payment inquiries and escalated complaints

* Coordinates the activities of staff with that of other City personnel

* Supervises and/or participates in the training and instruction of staff, including training in new or

enhanced accounts receivable operations

* Coordinates the workflow of staff to ensure efficient operations

* Manages the time and attendance of staff

* Performs regular work audits, annual expectations, and evaluations.

* Explains Departmental policies to staff and/or the general public

* Supervises and reviews the preparation of statistical, operating, progress and performance

reports

* May research and respond to inquiries from employees, department liaisons, delegate and sister

agencies regarding garnishment orders.

* Assists in the preparation and processing of court ordered wage garnishments and related

documents, as needed.

* Creates and maintains collections reports and provides statistical analysis of collection revenue.

* May assist in the processing of various check types including but not limited to claims, wage

garnishment, and mail-in payments.

Additional duties may be required for this position

Location: 2 N. LaSalle St., Chicago, IL 60602

Days: Monday-Friday

Hours: 8:30am-4:30pm

THIS POSITION IS IN THE CAREER SERVICE

MINIMUM QUALIFICATIONS

Education, Training, and Experience

* Three (3) years of administrative, office assistant or secretarial experience Should the above criteria not be fulfilled, the following options are acceptable:

o A diploma or a certificate of completion from a vocational or business education program in Office Administration, plus two (2) years of administrative, office assistant or secretarial experience

o Graduation from an accredited college with an Associate's degree, plus one (1) year of administrative, office assistant or secretarial experience

SELECTION REQUIREMENTS

This position requires applicants to complete an interview which will include a written exercise and/or a skills assessment test as part of the interview. Interviewed bid applicants possessing the qualifications best suited to fulfill the responsibilities of the position, based on the interview and skills assessment/written exercise will be selected in seniority order according to the collective bargaining agreement. The interviewed non-bidder candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the interview and skills assessment/written exercise will be selected.

For Information on our employees benefits please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago in an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor