Client Solutions and Training Specialist

Location: Washington, DC | Austin, TX | Columbus, OH | Phoenix, AZ (Preferred) Type: Full-Time with Benefits Travel: Up to 75% domestic travel required

About the Role

A technology solutions firm operating in the government defense, security, and intelligence space is seeking an Implementation & Client Success Specialist to join its operations team. This is a high-impact, client-facing role for a driven professional who thrives in a dynamic, travel-heavy environment and takes pride in delivering exceptional program outcomes.

You will serve as the first operational point of contact in the client lifecycle, owning solution design, onboarding, training, and implementation before transitioning accounts to ongoing management. You'll work both collaboratively and autonomously alongside other mobile implementation professionals across a national client base of US government and commercial partners.

Key Responsibilities

• Conduct client discovery to understand workflow, risk objectives, and program requirements; deliver tailored solutions accordingly
• Lead training sessions for large and small client groups, presenting project plans, procedures, and supporting materials clearly and effectively
• Serve as the initial operational lead for project managers and client liaison teams, ensuring alignment on technology implementation and best practices
• Travel regularly to client sites to kick off engagements and represent company standards and values
• Coordinate with internal and external stakeholders to align on client goals and business objectives
• Ensure government and project manager requirements are fully implemented and delivered on schedule
• Maintain program integrity and uphold internal policies and documentation standards
• Build strong, trust-based relationships across accounts by anticipating client needs and delivering a best-in-class experience
• Identify opportunities to expand client adoption and grow existing program footprints
• Perform additional duties as required