Sr. Employee Listening Consultant

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Sr. Employee Listening Consultant is a dynamic role where you will serve as a strategic partner to the Senior Employee Listening Manager, providing critical leadership in the operationalization and delivery of employee listening initiatives. You will be responsible for guiding and delivering Docusign's Employee Listening Program Strategy, while playing a key role in re-inventing our key Employee Listening initiatives with an AI-forward approach. You will partner with the Sr. Manager to use AI to reimagine how we can best deliver impact-focused reporting and change management that elevates the employee experience and creates measurable business performance. You will drive cross-functional collaboration with a high-impact team of People Analytics Consultants, HRBPs, and various stakeholders to synthesize integrated insights, design and conduct bespoke analyses, drive internal and external research, and architect innovative solutions that create meaningful improvements across Docusign. You will be highly collaborative, data-driven, consultative, technically astute, a solid communicator, intellectually curious, a fast learner, and able to move quickly while keeping focused on multiple high-impact projects.

This position is an individual contributor role reporting to the Senior Employee Listening Manager.

Responsibility

• Guide Employee Listening and People Analytics programs and processes into an AI forward function, leveraging enterprise and functional tools to elevate the employee experience and drive business performance

• Leverage AI tools and Agents (e.g., Copilot, Gemini, Glean, NotebookLM) to develop data storytelling briefings, reports, and dashboards

• Manage the end-to-end execution of standardized employee lifecycle surveys-including candidate experience, onboarding, exit, and engagement-while facilitating ad-hoc research projects with a strong customer and employee first orientation

• Spearhead additional employee listening efforts, including focus group discussions, stakeholder interviews, and passive listening

• Design and execute bespoke analytical projects to address specific business challenges, integrating qualitative feedback and quantitative metrics to provide actionable insights (e.g., AI Transformation Listening, Organizational Network Analysis)

• Partner with teammates, leaders, and stakeholders to develop a deep understanding of people issues and challenges, identify the problems to solve using data, and scope survey needs for projects

• Leverage both descriptive and inferential statistics techniques to support each survey project to maximize impact

• Present program outcomes and insights to high-level executives and large audiences

• Incorporate external best practices and other research to enhance data storytelling

• Foster a culture of action taking by building scalable resources for leaders, managers, HRBPs, and stakeholders through change management techniques (e.g., communications and training)

• Maintain good judgment when handling sensitive and confidential data

• Perform other People Analytics analysis projects as assigned based on team need

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Seasoned Employee Listening or People Analytics Professional with minimum of 8 years of related experience with a Bachelor's degree; or 5 years related experience with a Master's degree; or a PhD with 3 years of experience; or equivalent experience

• Demonstrated subject matter expertise, experience, and passion for survey design, project management, AI transformation, and employee listening approaches

• Demonstrated ability to translate business strategies, needs and priorities into research questions or hypotheses, and select and apply appropriate research methods and/or statistical analysis

• Experience with People and HR topics such as AI enablement, internal mobility, talent acquisition, and learning and development

• Experience using Enterprise AI tools & Agents (e.g., Copilot, Gemini, Glean, NotebookLM) to enhance people processes that boost productivity and enhance customer experience

• Experience with Google workspace products

• Experience with quantitative and qualitative research methods

• Experience with employee listening platforms and people analytics platforms (e.g., Glint, Perceptyx, Qualtrics, Visier)

Preferred

• Highly organized, able to manage multiple projects simultaneously in a fast-paced, dynamic environment

• Adaptable and comfortable navigating ambiguity and change

• Advanced degree in Industrial-Organizational Psychology, Data Science, Business Analytics, Organizational Behavior or relevant field

• Ability to analyze data across multiple sources and distill insights to provide partners a meaningful story that drives strategy, action, and decision-making

• Ability to work autonomously and validated experience leading complex and cross-functional initiatives, processes, or projects

• Knowledge and experience with applying nudge theory for action taking

• Strong interpersonal skills and collaborative work-style with the ability to form relationships with all levels of collaborators to drive organizational change

• Skilled presenter with the ability to translate complex data into clear, decision-ready insights for multiple levels of the organization, including the C-Suite

• Tech savvy with an ability to quickly learn new tools

• Experience in a high-growth or tech environment

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $140,000.00 - $225,075.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $133,800.00 - $189,000.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $133,800.00 - $197,750.00 base salary

Washington DC: $140,000.00 - $197,750.00 base salary

Ohio: $117,200.00 - $165,575.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster

#LI-Remote