The Manager, Client Relationship Management is responsible for leading a team of Client Relationship professionals to deliver exceptional customer experiences, drive value creation, and support customer growth across our Mobility Solutions. This role plays a critical leadership function in advancing our vision of "every vehicle, every service, connected."
The Manager serves as a strategic partner to key clients and internal stakeholders, leveraging operational, financial, and vehicle-level insights to improve customer outcomes and business performance. This role requires a strong people leader with a consultative mindset, capable of translating customer needs into scalable solutions while fostering accountability, continuous improvement, and innovation within the team.
Responsibilities
- Serves as a trusted advisor to assigned strategic clients, building strong, long-term relationships that drive retention, growth and value realization.
- Partner closely with Operational, Product, Technology, and Sales leaders to align service delivery with customer expectations and business objectives.
- Translate client business, financial, and operational requirements into actionable strategies and recommendations.
- Lead, coach, and develop a team of Client Relationship professionals to achieve high performance, engagement and accountability.
- Establish clear goals, performance expectations, and success metrics aligned to department and organizational priorities.
- Foster a culture of continuous improvement, innovation, and customer advocacy.
- Monitor and analyze operational and customer performance metrics to identify trends, risks, and improvement opportunities.
- Develop and deliver data-driven insights and recommendations that enhance service quality, efficiency, and customer outcomes.
- Define and champion process and technology improvements, partnering cross-functionally to drive implementation and adoption.
- Ensure service delivery is consistent, scalable, and aligned across regional stakeholders.
- Support planning, prioritization, and execution of departmental projects and special initiatives as assigned by leadership.
- Ensure adherence to corporate policies, standards, and budgetary expectations.
- undefined
Required Experience & Specialized Knowledge and skills
- Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 years' experience in a related field; or 10 years' experience in a related field
- At least 1 year experience in a management or lead role.
- Experience in fleet maintenance, technician dispatching, or Diesel technology or similar capacity Technician role
- Strong interpersonal skills and the ability to effectively communicate with peers, business partners, and leadership
- Ability to interact with internal and external business partners supporting corporate policy, standards, processes, and procedures
- Proven ability to lead people, set and achieve goals, and manage within defined corporate budgets
- Proficient in understanding, analysis, and management of vehicle information to provide recommendations
- Ability to demonstrate a consultative approach to customer needs and interpretate feedback to develop business cases
- Strong proficiency with computers and Microsoft Office programs; strong MS Excel proficiency required
- Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high-energy environment
- Strong customer service and organization skills required
- Works well in a team environment by supporting departmental initiatives and goals
- Provide excellent communication skills, both written and verbal
- Ability to sit or stand for prolonged periods of time
- Travel required up to 25% of the time
USD 92,300.00 - 153,900.00 per year
Compensation:
Compensation includes a base salary in the range of $92,300.00 - $153,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 04/22/2026
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Cox
$92,300.00 - $153,900.00 / yr
parental leave, paid time off, paid holidays
Apr 15, 2026