Job Title: Product Content Designer V
Location: Remote work is an option - Onsite (3 days a week) in MPK is preferred
Duration: 7+ Months
About the Role:
Role: Content Designer, Client Fintech
Job Description
- The Client Fintech team within Client builds payment infrastructure that enables people to send money to each other and pay merchants directly within messaging conversations.
- These flows span the full consumer lifecycle: onboarding, identity verification, payment initiation, confirmation, error recovery, and post-transaction communication.
- 10+ years of content design / UX writing experience Experience in fintech, finance, or payments, with understanding of money movement, transaction flows, and the regulatory/compliance considerations that come with them.
- Demonstrated proficiency using AI tools in a design workflow: prompt engineering, AI-assisted content generation, vibe coding, rapid prototyping.
About the Team:
- The Client Fintech team is responsible for developing the payment infrastructure that allows users to send money to each other (P2P) and pay merchants (P2M) directly within messaging platforms.
- This involves designing user experiences for the complete transaction lifecycle, including onboarding, identity verification, payment initiation, confirmation, error recovery, and post-transaction communication.
- This team is responsible for the design of all payment methods, underlying platforms, and financial services experiences across clients.
- This includes key areas such as creator payouts, client checkout experiences, Ads buying and billing, and peer-to-peer (P2P) and messaging payments.
Operating Model:
- This team operates with an AI-native structure.
- Content Design functions as shared specialists across various engineering pods, providing high-level directional guidance and quality assurance.
- Day-to-day content iteration is handled within the pods using AI-assisted tooling.
- This structure requires a Content Designer who can lead content strategy for complex new experiences, set high standards, and manage reviews at scale.
Key Responsibilities
- Content Strategy & Execution: Own the complete content strategy and UX writing for P2P and P2M payment flows across iOS and Android, covering the full lifecycle from user onboarding through post-payment.
- Specialized Financial Writing: Develop content for sensitive financial contexts, including fee transparency, tax disclosures, legal/compliance language, and localized payment terminology.
- Process Management: Navigate the rigorous platform design review process, which involves preparing submissions, responding to follow-ups, and tracking approvals.
- Cross-Functional Influence: Collaborate with Product Design, Engineering, Research, and Product Management to shape the overall product direction.
- Clarity & Usability: Identify and scope content-led opportunities specifically aimed at boosting user trust, clarity, and overall usability.
- Documentation & Standards: Create content specifications, localization guidelines, and accessibility documentation.
- System Contribution: Contribute to the development of content systems, patterns, and standards for scalable product application.
Required Qualifications:
- Experience: 10 + years of experience in Content Design or UX writing.
- Industry Expertise: Proven experience in fintech, finance, or payments, including a strong grasp of money movement, transaction flows, and associated regulatory/compliance considerations.
- AI Proficiency: Demonstrated ability to use AI tools within a design workflow, including prompt engineering, AI-assisted content generation, vibe coding, and rapid prototyping.
- Tools: Proficiency with Figma.
- Writing Skills: Exceptional ability to write clear, concise content for complex financial concepts, catering to diverse literacy levels and global markets.
- UX Knowledge: Deep understanding of UX patterns for transactional flows (onboarding, verification, payment, error recovery).
- Strategic Thinking: Strong fluency in product content strategy, with the ability to link content decisions directly to business and user outcomes.
- Collaboration: Experience working effectively within ambiguous environments and collaborating with cross-functional teams.
- Systems Thinking: Strong systematic approach with experience in utilizing design systems and component libraries.
Preferred Qualifications (Nice to Have):
- Portuguese language proficiency.
- Familiarity with inclusive design and accessibility standards (WCAG).
- Experience in localization or designing for international audiences.
Minimum Years of Experience: 10 +
Must-Have Skills:
- Industry Expertise
- AI Proficiency
- Writing skills
Nice-to-Have Skills:
- Portuguese language proficiency (not a deal breaker)
- Familiarity with inclusive design and accessibility standards (WCAG).
- Experience in localization or designing for international audiences.
Key Projects/Day-to-Day Responsibilities:
- Own UX writing for P2P/P2M payment flows on iOS/Android (onboarding post-payment).
- Write sensitive financial/compliance content (fees, taxes, legal, localization).
- Manage design review submissions and approvals.
- Partner with Design/Eng/Research/PM to shape direction and improve clarity, trust, and usability.
- Produce content specs, localization/accessibility guidelines, and help build scalable content patterns/standards
Purpose/Size of this team & where does this position fit within the team?
- The team's focus is on advertiser billing, specifically targeting the consumer experience. The work involves understanding the peer-to-peer merchant process. Experience in retail banking or similar fields, particularly familiarity with customer interactions and process flows, is relevant to this role.
- The majority of the team members are based in MPK (Menlo Park) and New York (NY).
Certain project that team is working on / what products are they supporting
- Create product content for consumer payments experiences
- Drive AI-first content practices and execute with minimal oversight
How will progress be evaluated? What does success look like for this assignment
- Quickly become proficient and independently manage high-quality payments content.
- Demonstrate a strong ability to drive content with an AI-first execution mindset.
- Show impact and autonomy in all payments content delivery.
What challenges should the ideal candidate expect in this role, and how can they help address them?
- Complex payments domain + fast pace bring prior payments expertise
- High autonomy expectations self-directed, proactive stakeholder mgmt
- AI-first requirement demonstrate practical AI tool fluency, not just interest.
What makes this role attractive to top talent, and what unique value does it offer to the ideal candidate?
- High-impact, high-trust domain: payments are mission-critical and highly visible.
- Complex problem space (compliance + UX + clarity) that rewards senior craft and strategy.
- AI-native operating model: chance to lead how content scales with AI across pods (rare + resume-defining).
- End-to-end ownership across mobile platforms and the full transaction journey.
Value added or experience gained
- Higher transaction completion and onboarding/verification success through clearer content.
- Increased user trust via transparent fees/disclosures and better recovery messaging.
- Reduced support volume and errors through strong error handling + education.
- Faster, more consistent launches via content standards, patterns, and scalable review.
Are there any types of candidate profiles or skills that may not be the right fit for this team?
- No payments/FinTech experience; not hands-on with AI tools; needs heavy direction/low autonomy
Are there any immediate disqualifiers or red flags that stand out?
- Lack of AI proficiency; lack of FinTech/payments background; low autonomy
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Spectraforce Technologies
remote work
Apr 15, 2026