Student Express Associate Floater

• Please note this is a 2nd shift position
• This is a 'floater' position with a primary campus of Elkhorn, The floater role necessitates flexibility, being ready to travel and work on different campuses as required, sometimes on short notice or even on the same day. This position will also be required to assist the Contact Center, as needed, to ensure the needs of our students are met.

Customer Assistance:

• Assist customers from initial contact to issue resolution or referral.

• Actively listen, demonstrate patience, and appreciate diverse backgrounds.

• Provide accurate information on college processes, procedures, and resources.

• Uphold a high level of professionalism in verbal and written communication.

• Effectively use Gateway's Student Information System, communication tools, andother technologies for daily tasks.

• Utilize internet resources and business applications (e.g., Word, Excel, Google Drive) to perform daily tasks and support student services operations.

• Conduct transactions in accordance with established procedures in admissions, testing, student records and registration, financial aid, and student accounts.

• Handle various financial transactions, including cash handling and credit card processing, related to student accounts.

• Work positively in a demanding, high-volume, fast-paced, team-oriented environment both independently and collaboratively.

• Use respectful, solution-oriented communication to coordinate shared responsibilities and schedules in support of consistent team coverage.

• Provide support for college partners, including recruitment and retention activities/events.

• Demonstrate flexibility to work on othercampuses when needed, occasionally for training or coverage.

• Perform other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensivelisting of activities, duties or responsibilities that are required of the employee for thisjob. Duties, responsibilities and activities may change at any time with or withoutnotice.

Required:

• Three years experience in a call center or front line customer service environment PLUS experience in data entry and payment processing

• Technical diploma and two years' experience in a call center environment or front line customer service PLUS experience in data entry and payment processing.

• Maintains current knowledge of college programs and services for students.
• Adheres to established workflows and ensures consistency
• Exercises good judgement and handles sensitive situations with tact and respect.
• Demonstrates cultural competence and the ability to work effectively with individuals from diverse backgrounds
• Stays focused under pressure and finds effective solutions to challenging situations.
• Handles multiple tasks simultaneously while prioritizing responsibilities.
• Is punctual and reliably contributes in a team environment.
• Capable of working independently with minimal supervision while maintaining accountability.
• Comfortable learning and navigating new technologies and student information systems.

DIVISION/LOCATION: Student Affairs/ Racine 2nd shift
COMP GRADE: 24
FLSA DESIGNATION: Non-Exempt

CONDITIONS OF EMPLOYMENT:

• Candidates must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available.
• Employment is contingent upon an acceptable background
• Flexibility is needed to accommodate day, evening and weekend student & business needs

Gateway will not discriminate against any employee, applicant for employment, student, or applicant for admission based on race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law.