Social Media Engagement Specialist

bout the Role

We are partnering with a global beauty brand to hire a Digital Beauty Advisor (Bilingual - Spanish) to support consumer engagement across social and digital platforms.

In this role, you will serve as the voice of the brand-engaging directly with consumers, providing product expertise, and delivering a best-in-class customer experience across platforms like TikTok, Instagram, Facebook, and X (Twitter).

This is an ideal opportunity for someone who is customer-obsessed, social media savvy, and passionate about beauty, with a strong ability to communicate clearly in both English and Spanish.

What You'll Do

• Act as a Digital Beauty Advisor across social platforms, engaging with consumers in real time across TikTok, Instagram, Facebook, and X
• Respond to @mentions, comments, reviews, and Q&A inquiries in both English and Spanish
• Provide accurate, personalized product recommendations and brand guidance
• Compose thoughtful, on-brand responses that clearly address consumer needs
• Monitor trends and conversations within the social ecosystem to inform engagement strategies

• Maintain 100% reply rate and meet established response time SLAs across all platforms
• Deliver a high-quality, consistent customer experience aligned with brand standards
• Manage consumer sentiment and satisfaction metrics
• Escalate critical issues or complaints to internal teams and support resolution

• Capture and share consumer insights, feedback, and emerging trends with internal teams
• Provide recommendations to improve content, engagement strategies, and customer experience
• Identify opportunities to influence purchase decisions through proactive engagement

• Partner with internal Care, Marketing, and Brand teams to align on messaging and campaigns
• Attend trainings and work sessions to stay up to date on brand launches, FAQs, and social strategies
• Support public-facing channels with engagement, insights, and strategic recommendations

• Utilize CRM and social platforms (e.g., Sprinklr) to track interactions and performance
• Accurately document consumer interactions, product issues, and feedback to support reporting and product improvement
• Monitor personal and team KPIs related to engagement and performance

What You Bring

• 1-2 years of experience in social media engagement, customer service, or digital community management
• Experience working with major social platforms (TikTok, Instagram, Facebook, X)

• Bilingual in Spanish and English (required)
• Exceptional written communication skills with the ability to adapt tone and messaging
• Strong understanding of social media trends, platforms, and best practices
• Customer-first mindset with a passion for delivering excellent service
• Ability to multitask and work in a fast-paced, high-volume environment
• Strong attention to detail and organizational skills
• Proactive, adaptable, and solutions-oriented

• Experience with CRM or social listening tools (e.g., Sprinklr)
• Background or strong interest in beauty, fashion, or lifestyle brands

Additional Details

• Must be flexible to support business needs, including evenings and weekends
• Role requires high responsiveness and ability to manage real-time engagement

Why This Role

• Opportunity to represent a globally recognized beauty brand
• Work at the forefront of social media, digital engagement, and consumer experience
• Gain exposure to cross-functional teams including marketing, brand, and customer care
• Build expertise in social strategy, community management, and brand voice

Ideal Candidate

You are someone who:

• Lives and breathes social media
• Is passionate about beauty and connecting with consumers
• Thrives in fast-paced, real-time environments
• Enjoys solving problems and creating positive brand experiences

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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