Patient Service Representative - Primary Care - 139191

This position will support check-in across Primary Care, Express Care, IBH, X-ray, and Lab services in Vista. Under the direction of the Practice Manager, the Patient Service Representative delivers essential front desk support by performing a wide range of clerical and receptionist duties that keep daily patient services running smoothly. This role greets and assists patients, manages check-in and check-out workflows, schedules appointments, verifies insurance and authorizations, updates patient demographics, audits billing documents, dispositions appointments, collects co-pays, and oversees the petty cash drawer. The representative works closely with physicians, nurses, and staff across UCSD departments to ensure a seamless patient experience. Performs other related duties as assigned.

• Three (3) years of previous related experience in a large complex healthcare setting.

• Strong knowledge of third-party payors, including federal, state, and private health plans.

• Demonstrated computer skills/ability to work between multiple systems during calls.

• Must be able to work in an interactive environment.

• Must possess excellent communication skills with the ability to communicate clearly both verbally and in writing.

• Excellent customer service skills.

• Ability to maintain strict confidentiality.

• Strong attention to detail, organization, and time management skills.

• Experience in a fast-paced, multi-specialty clinic, including prior work in urgent care or primary care settings.

• Authorization and registration experience.

• Experience developing standard work, including process standardization, quality improvement, training, and collaboration.

• Experience in Artera or similar patient communication tools.

• EPIC, ORSOS, PCIS, and IDX experience.

• Prior scheduling experience.

• Must be willing to work various hours based on business needs. Possible overtime. Must be willing and able to float to other locations as requested.
• Employment is subject to a criminal background check and a pre-employment physical.