Sr Manager, HVAC Service

The Senior Manager, HVAC Service provides hands-on strategic and operational leadership to the service team within the DFW region. This role is accountable for the daily execution of service operations, ensuring alignment with business unit objectives, company standards, and applicable state and local codes.

The right candidate combines strong HVAC technical knowledge with the leadership ability to coach technicians and supervisors, drive customer satisfaction, and deliver on key operational and financial targets. This leader operates on the floor of the business - visible, accountable, and connected to the team.

Team Leadership & Performance Management

• Lead, coach, and develop service technicians, supervisors, and managers within the designated service segment.
• Set clear performance expectations; conduct regular performance management conversations and recognize outstanding contributions.
• Participate in the hiring process; directly recommend candidates for hire and support onboarding of new team members.
• Review the Technician Productivity Report monthly; deliver structured feedback to technicians highlighting improvement areas and strong performance.
• Conduct weekly service team meetings to coordinate operations and reinforce priorities.

Operations & Service Excellence

• Oversee day-to-day service operations to ensure work is completed on time, within scope, and to TD quality standards.
• Monitor technician labor hours for accuracy, efficiency, and safety; ensure work orders and timesheets are properly completed.
• Enforce compliance with TD company policies, business unit guidelines, and applicable state and local codes.
• Identify and drive continuous improvement in service delivery, first-visit resolution, response times, and customer satisfaction.
• Interface with service managers, customers, and technicians to ensure performance meets customer requirements and expectations.

Financial Accountability & Customer Relations

• Drive revenue targets established during strategic planning; monitor segment financial performance using standard service reporting metrics.
• Support the generation of sales proposals, technical assistance, and invoice dispute resolution.
• Attend accounts receivable meetings; work with service managers and account managers to ensure collection goals are met for the segment.
• Build and maintain strong customer relationships; serve as a point of escalation for service issues requiring senior-level engagement.

Safety Leadership

• Conduct monthly safety meetings with service technicians.
• Perform a minimum of two field safety observations per month.
• Ensure all injury or incident reporting and investigations within the segment are completed in accordance with company policy and timelines.
• Model and reinforce a culture where safety is a non-negotiable standard - in the field and in the office.

Education

• High School diploma or GED required.
• Bachelor's degree in a related field preferred; equivalent experience will be considered.
• Required registrations, professional licenses, and/or certifications as dictated by the position must be maintained.

Experience

• Minimum of 7 years of relevant experience in HVAC service operations, with demonstrated growth in leadership responsibility.
• Proven track record leading field technician teams in a truck-based, customer-facing environment.
• Experience in performance management, productivity reporting, and accounts receivable processes.

Technical Knowledge

• Advanced working knowledge of commercial HVAC systems - including rooftop units, air handlers, chillers, controls, and building automation systems.
• Proficiency reading complex schematics and blueprints.
• Familiarity with applicable Texas mechanical codes, EPA regulations (refrigerant handling), and OSHA safety standards.
• Working knowledge of service management platforms and standard reporting tools.

Leadership & Business Skills

• Servant leader mentality with the ability to motivate and hold a diverse team accountable to high standards.
• Strong client-facing communication, presentation, and negotiation skills - effective with field technicians, customers, and leadership alike.
• Disciplined, process-oriented operator comfortable managing operational complexity across a regional service territory.
• Demonstrated understanding of service financial metrics and ability to use data to lead the business.

Founded in 1946, TDIndustries (TD) is a premier, employee-owned Mechanical, Electrical, and Plumbing (MEP) company - and one of the most trusted names in building services across Texas and the Southwest. While we deliver full-lifecycle solutions from design through construction, the heart of what we do every day is keeping buildings running. Our Building Services team maintains and services the critical systems inside hospitals, data centers, schools, stadiums, and commercial facilities where downtime isn't an option.

Our Partners (employees) are the core of our success. As an employee-owned company, every Partner has a voice, a stake in the outcome, and a clear path to grow. Recognized by FORTUNE Magazine as a "100 Best Company to Work For," TD invests deeply in training, career development, and a culture built on trust and servant leadership. Join a growing team where your skills matter and your future is built to last.

At TDIndustries, we believe opportunity should be built - and shared - by all. Whether you work with tools or technology, in the field or the office, we hire and grow people based on skill, potential, and integrity - never labels. We value the diverse paths that bring people to our team and welcome Partners of all backgrounds, including differences in race, color, religion, sex, gender identity or expression, sexual orientation, age, ability, military service, and more. What matters most is how we work together to build excellence.